Dutch-Speaking Customer Support Agent – Porto Onsite

WW Talents; Albufeira; Presencial; EUR 13 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus €4,000

Food allowance €7.63/day

Resumo da oferta

WW Talents is seeking a Customer Support Representative in Porto, Portugal, onsite, to deliver professional, empathetic support across markets. You will handle inquiries, resolve issues, and ensure high-quality customer experiences while adapting to a 24/7 rotational schedule.

The role requires fluent Dutch and strong English, with excellent communication and problem-solving skills. Accommodation support and a welcome bonus are part of the package.

Qualificações

• Fluent verbal and written Dutch required.
• C1 level English mandatory.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn and manage large information.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests and complaints.
• Identify customer needs and provide appropriate solutions.
• Support multiple markets when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow procedures.
• Handle disputes professionally.
• Prioritize tasks with attention to detail.
• Demonstrate active listening and empathy.

Conhecimentos

Dutch language

English (C1)

Customer service

Communication

Problem solving

Descrição da oferta de emprego

WW Talents is seeking a Customer Support Representative in Porto, Portugal, onsite, to deliver professional, empathetic support across markets. You will handle inquiries, resolve issues, and ensure high-quality customer experiences while adapting to a 24/7 rotational schedule.

The role requires fluent Dutch and strong English, with excellent communication and problem-solving skills. Accommodation support and a welcome bonus are part of the package.