Customer Service Representative - Dutch and English (Hybrid)

Savior Artigos Texteis Lda; Porto; Hybrid; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural environment

Job summary

Savior Artigos Texteis Lda is seeking a bilingual customer service representative in Porto to support an international client. You will handle inbound and outbound inquiries via phone, email, and chat, delivering accurate information with a friendly approach.

Fluency in Dutch and English is essential. The role offers paid training, a supportive leader, clear progression paths, and a multicultural team environment—on-site, hybrid, or remote during interviews.

Qualifications

• Fluent in Dutch and English as stated.
• Strong written and spoken communication.
• Comfort with computers and multiple systems.

Responsibilities

• Answer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using provided tools and knowledge base.
• Record interactions clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases following the defined process.

Skills

Dutch language

English language

Customer service

Job description

Looking for Dutch and English speaking jobs in Porto, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Dutch and English is essential, and your language skills will be used every day.

Key responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements

• Fluent level in Dutch and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement

This position is based in Porto and offers on-site, hybrid or remote working options, confirmed during the interview. Working hours: confirmed during the interview process.