Dutch Speaking Customer Care & Back Office - Paid Relocation

Mercier Consultancy Medical; Lisboa; Hybrid; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid relocation package

Monthly performance bonus

Fully paid training

Health insurance

Job summary

A dynamic consultancy in IT services is seeking Dutch Speaking Customer Care & Back Office Specialists for a full-time role in Lisbon, Portugal. This entry-level position emphasizes exceptional customer support, effective communication, and organizational skills. The company provides a competitive salary, fully paid relocation package, and a monthly performance bonus. Be part of a vibrant team while experiencing life in a new cultural environment.

Qualifications

• Fluency in Dutch (both written and spoken) is essential.
• Previous experience in customer service or back office roles.
• Strong organizational skills with the ability to multitask.

Responsibilities

• Manage customer inquiries and provide exceptional support.
• Assist in back-office operations, ensuring smooth processes.
• Document and track customer interactions and feedback.

Skills

Fluency in Dutch

Outstanding communication skills

Strong organizational skills

Problem-solving mindset

Tools

CRM systems

Job description

Dutch Speaking Customer Care & Back Office - Paid Relocation

Mercier Consultancy MD is searching for Dutch Speaking Customer Care & Back Office Specialists to join our dynamic team. This role not only offers the chance to leverage your superb communication skills but also comes with the added benefit of paid relocation to Sofia, Bulgaria! If you're passionate about providing customer support and want to experience life in a new location, this opportunity is perfect for you.

Key Responsibilities

• Manage customer inquiries and provide exceptional support via phone, email, and chat in Dutch
• Assist in back‑office operations, ensuring smooth processes and prompt resolutions to customer concerns
• Work closely with various teams to enhance customer service delivery and ensure customer satisfaction
• Document and track customer interactions and feedback accurately in our CRM system
• Identify areas for improvement in processes and provide innovative solutions to enhance the customer experience
• Stay updated on product knowledge and company policies to provide customers with accurate information

Requirements

• Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus
• Previous experience in customer service or back office roles, preferably in a fast‑paced environment
• Outstanding communication skills and a friendly, engaging demeanor
• Strong organizational skills with the ability to multitask and prioritize effectively
• Problem‑solving mindset, with a proactive approach to addressing customer needs
• Comfortable using CRM systems and other relevant software applications
• Willingness to relocate and tackle the adventure of a new cultural experience!

Benefits

• Competitive monthly salary
• Fully paid relocation package
• Monthly performance bonus
• Fully paid training
• Health insurance
• And much more…

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• IT Services and IT Consulting

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