Dutch Speaking Customer Experience Advisor (Hybrid)

Ignite; Lisboa; Presencial; EUR 16 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Life insurance

Language stipend €150 monthly

Meal allowance

Resumo da oferta

Ignite in Lisbon is seeking a Dutch-speaking Customer Experience Specialist to join our growing international operations hub. You will deliver top-tier support for a premium home appliances and consumer electronics brand from our downtown Lisbon office.

You will handle omnichannel inquiries, troubleshoot product and service issues, and log all interactions in the CRM system. The role includes paid training and opportunities for internal advancement within a lively, multicultural team.

Qualificações

• Fluent in written and spoken Dutch (C1/C2).
• Solid working English (B2) for internal communication.
• Strong written and verbal communication with patience and empathy.
• Able to multitask across software platforms and learn new tools quickly.

Responsabilidades

• Provide omnichannel Dutch-language support via phone, email, and live chat.
• Troubleshoot technical issues with smart home devices and appliances, guiding customers or escalating as needed.
• Log customer interactions, feedback, and resolutions in the CRM system.
• Participate in paid training sessions to stay updated on product launches and service techniques.

Conhecimentos

Dutch (C1/C2)

English (B2)

Communication

Multitasking

Tech-savviness

CRM proficiency

Ferramentas

CRM software

Descrição da oferta de emprego

Are you fluent in Dutch and eager to build a thriving career in one of Europe's most vibrant coastal capitals? Our growing international operations hub in Lisbon, Portugal, is actively recruiting enthusiastic Dutch-Speaking Customer Experience Specialists.

In this role, you will deliver top-tier support for a world-renowned brand specializing in premium home appliances and consumer electronics. You will work directly from our contemporary, downtown Lisbon office.

Crucial Hiring Note:

This campaign targets local applicants exclusively. The employer offers no relocation assistance, travel stipends, or temporary lodging. Overseas applicants must personally manage and fund their own relocation expenses, visa or residency paperwork, and housing search.

Core Responsibilities & Everyday Tasks

As a Customer Operations Consultant, your main goal is to transform routine technical questions into outstanding customer encounters by:

• Omnichannel Support: Providing expert help to Dutch-speaking customers across phone, email, and live chat concerning product features, warranty claims, order status, device setup, and commercial purchases.
• Technical Problem-Solving: Methodically troubleshooting issues with smart home gadgets and household appliances, delivering clear guidance, or referring complex matters to specialized technical teams.
• CRM Case Logging: Accurately logging customer interactions, feedback, and resolutions in our CRM software to maintain meticulous records.
• Continuous Learning: Participating in paid training sessions to stay up to date on new product launches, software upgrades, and modern service techniques.

Candidate Profile: Requirements & Qualifications

We value a positive attitude, emotional intelligence, and strong relational skills above years of prior experience.

Basic Criteria

• Languages: Complete fluency (C1/C2) in written and spoken Dutch, plus solid working proficiency (B2) in English for internal workplace communication.
• Residence Status: Currently living in Lisbon, or fully prepared and legally eligible to move to Portugal independently.
• Interaction Style: Exceptional written and verbal communication abilities combined with patience, empathy, and a solution-oriented approach.
• Tech Savviness: Strong digital skills, including the ability to seamlessly multitask across software platforms and adapt to new tools rapidly.

Desired Attributes (Bonus)

• Prior background in customer service, contact centers, retail, hospitality, or technical helpdesks.
• A genuine interest in smart devices, consumer tech, or modern kitchen equipment.

Remuneration & Staff Benefits

We offer a competitive compensation and perks package designed to ensure financial stability and celebrate excellence:

• Base Pay: €1,400 gross per month, distributed over 14 annual payments (includes standard Portuguese holiday and Christmas bonuses).
• Language Stipend: An extra €150 monthly allowance for utilizing your specialized Dutch language skills.
• Performance Incentives: Up to €100 monthly in performance bonuses tied to quality and efficiency targets.
• Food Allowance: €7 per workday (adding roughly €140 to €150 in tax-free net income each month).
• Immediate Benefits: Full private health and life insurance starting on your very first day of employment.
• Internal Growth: Well-defined career pathways. We consistently look to our existing staff first when filling Team Lead, Quality Assurance, and Trainer positions.
• Work Environment: A lively, multicultural environment with frequent team outings, cultural events, and accessible management.