Dutch-Speaking Customer Care Pro – Lisbon (On-site)

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

Language proficiency bonus

Hybrid after 3 months

International work environment

Job summary

Cross Border Talents in Lisbon, Portugal, seeks a multilingual Customer Service Agent fluent in Dutch and English. You will be the frontline contact for customers, answering questions, resolving issues, and ensuring a friendly, professional experience in both languages.

The role starts on-site for the first 3 months with a potential move to a hybrid setup afterwards. You’ll work in an international environment and have opportunities to grow your customer service career.

Qualifications

• Fluency in Dutch and English required.
• Experience in customer service is preferred.
• Lisbon resident or eligible to work in Portugal.

Responsibilities

• Serve as a point of contact for customers seeking assistance.
• Respond to customer questions and provide relevant information.
• Help resolve issues while maintaining a professional and friendly approach.
• Communicate effectively in both Dutch and English.
• Follow internal guidelines to ensure a consistent customer experience.

Skills

Dutch

English

Customer service

Multilingual

Job description

Cross Border Talents in Lisbon, Portugal, seeks a multilingual Customer Service Agent fluent in Dutch and English. You will be the frontline contact for customers, answering questions, resolving issues, and ensuring a friendly, professional experience in both languages.

The role starts on-site for the first 3 months with a potential move to a hybrid setup afterwards. You’ll work in an international environment and have opportunities to grow your customer service career.