Dutch Speaking Customer Advisor (Hybrid)

Ignite; Lisboa; Hybrid; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Fully paid training

Hybrid work model

Relocation support

Career growth opportunities

Meal allowance

Job summary

Ignite in Lisbon seeks a Customer Support Advisor who will assist Dutch-speaking customers across phone, email, and chat, delivering timely, friendly service. Comprehensive training is provided, with a hybrid schedule offering 2–3 remote days per week and time in the Lisbon office.

The role requires strong communication, fluency in Dutch and good English, and a proactive, customer-centric mindset. No prior experience is required, and the company supports relocation for eligible candidates.

Qualifications

• Native or near-native Dutch language skills.
• Solid English (B2) level for internal communication and training.
• Strong communication and empathy.
• Comfort with hybrid/remote work and shifts.
• Willingness to learn; fully paid training provided.

Responsibilities

• Respond to Dutch-speaking customers via phone, email, and live chat.
• Troubleshoot product inquiries, delivery, warranty questions and technical issues.
• Log and track customer interactions in CRM with precision.
• Maintain customer satisfaction through empathy and clear solutions.
• Collaborate with team leaders and colleagues in-office and remotely.

Skills

Dutch language

English proficiency

Communication

Problem solving

Team collaboration

Tools

CRM tools

MS Office

Job description

Salary: €1,400 gross/month (paid 14 times/year = €19,600/year) + €150 net/mo (Language) + up to €100/mo (KPI Bonus) + €7/day (Meal Allowance)

Location: Lisbon, Portugal

Work Model: Hybrid (2–3 days remote per week)

Experience: No prior experience required (fully paid training provided)

Role Overview

Are you looking to kickstart your career in one of Europe's most vibrant, sun-drenched capitals while enjoying the flexibility of a hybrid work schedule? We are seeking enthusiastic Dutch speakers to join our international team in Lisbon as Customer Support Advisors. In this role, you will represent a globally recognized leader in home appliances and consumer electronics. Your mission will be to deliver outstanding support to Dutch-speaking customers, helping them resolve inquiries and ensuring a seamless brand experience. This role features a flexible hybrid work model alongside time in our modern Lisbon office, offering the ideal balance between professional independence and connection with your team. No prior experience is required—we provide comprehensive, fully paid training to set you up for absolute success!

Key Responsibilities

As a Customer Support Advisor, you will be the voice of the brand for our Dutch market. Your day-to-day responsibilities will include:

• Customer Assistance: Responding to incoming inquiries from Dutch-speaking customers via phone, email, and live chat in a professional, friendly, empathetic, and timely manner.
• Troubleshooting & Support: Assisting customers with product inquiries, delivery scheduling, warranty questions, and troubleshooting common technical issues related to household appliances with patience and care.
• Case Management: Logging and tracking customer interactions in our CRM system with absolute precision, ensuring accurate documentation and following up on open cases until resolution.
• Quality & Empathy: Maintaining a high level of customer satisfaction by active listening, showing genuine empathy, and delivering clear, helpful solutions.
• Team Collaboration: Working closely with team leaders and colleagues—both in-office and virtually to continuously improve service quality and hit team performance targets.

What We Are Looking For

Essential Qualifications

• Language Skills: Native or near-native fluency in Dutch (written and spoken) to ensure flawless client communication, with a solid, professional command of English (B2 level or higher) for internal communication and training.
• Communication Mastery: Excellent verbal and written communication skills, with a polite, empathetic, patient, and customer‑centric approach.
• Tech & Hybrid Savvy: Comfortable navigating multiple screens, using basic software (MS Office), adapting to CRM tools, and self-managing effectively during remote workdays.
• Problem‑Solving Mindset: A proactive attitude toward solving problems, emotional intelligence, and a genuine desire to help people.
• Adaptability: Comfortable working in a structured environment with rotating shifts.
• Experience: Prior experience in customer service, call centers, or the retail sector is a great bonus, but it is not a mandatory requirement. We value motivation, attitude, and the willingness to learn above all else!

Working Hours & Shifts

• Schedule: Full-time, 40 hours per week (8 hours per day, 5 days a week).
• Shift Window: Rotative shifts operating between 07:00 AM and 05:00 PM.
• Work Style: Hybrid setup—enjoy the best of both worlds with 2 to 3 days working remotely from home per week, combined with collaborative days in our state-of-the-art office in Lisbon.

Compensation & Benefits Package

We offer a highly competitive remuneration package that sits well above the average local market rate, allowing you to enjoy a comfortable lifestyle and great work-life balance in Lisbon:

• Base Salary: €1,400 gross per month, paid 14 times a year (includes Christmas and Summer holiday bonuses).
• Language Allowance: An additional €150 net monthly allowance for utilizing your Dutch language skills.
• Performance Bonus: Up to €100 monthly KPI bonus based on hitting realistic customer satisfaction and quality targets.
• Meal Allowance: €7 per working day (approx. €140–€150 net extra per month).
• Training: Fully paid, comprehensive initial training on product knowledge and customer management systems starting on day one.
• Career Growth: Real opportunities for internal promotion into Quality Assurance, Team Management, or Training roles.
• Relocation Support: For candidates moving from abroad, we provide dedicated support (including help with local paperwork, NIF/SS registration, and settling‑in guidance) to ensure a smooth transition to Portugal.