Flemish Speaking Customer Advisor

Ignite; Lisboa; Ibrido; EUR 19.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Hybrid work model

Relocation support

Descrizione del lavoro

Ignite in Lisbon seeks a Customer Support Advisor fluent in Flemish to join our international team. This full-time role offers a versatile hybrid schedule with 2–3 remote days weekly and on-site collaboration in our Lisbon center.

No prior experience is required, as we provide complete, fully compensated training to launch your career. You will assist Flemish customers via phone, email, and live chat, guiding them through product questions, deliveries, and warranty processes while maintaining a

Competenze

• Native or near-native Flemish with professional English (B2+) for training and communications.
• Outstanding spoken and written communication.
• Comfortable using CRM software and standard office tools.

Mansioni

• Handle inbound Flemish customer inquiries via phone, email, and live chat.
• Troubleshoot product usage questions, deliveries, and warranty claims.
• Record and track service tickets in the CRM with precise notes.
• Maintain high customer satisfaction through empathetic, clear communication.
• Collaborate with supervisors and teammates online and on-site.

Conoscenze

Flemish fluency

English (B2+)

Communication skills

Tech-savvy

Adaptability

Strumenti

CRM software

MS Office

Descrizione del lavoro

• Salary: €1,400 gross per month (issued 14 times annually) + €150 net/month language allowance + up to €100/month performance bonus + €7 daily meal voucher
• Location: Lisbon, Portugal
• Work Style: Hybrid model (2-3 remote days each week)
• Experience: No previous experience needed (includes fully salaried onboarding)

Role Overview

Ready to kick off your professional journey in one of Europe's brightest and most dynamic capitals while taking advantage of flexible work arrangements? We are looking for motivated Flemish speakers to become part of our international team in Lisbon as Customer Support Advisors. In this position, you will represent an internationally recognized giant in household appliances and smart home tech. Your goal will be to deliver top-tier support to our Flemish-speaking clientele, answering their questions and fostering a seamless relationship with the brand. This opportunity offers a versatile hybrid working structure (2-3 days working from home each week) combined with collaborative days in our contemporary Lisbon center, delivering a balance of flexibility and community. No prior experience is necessary—we offer complete, fully compensated training to prepare you for long-term success!

Key Responsibilities

• Customer Assistance: Handling inbound inquiries from Flemish customers across phone, email, and live messaging channels with professionalism, enthusiasm, and efficiency.
• Troubleshooting & Support: Directing customers through product usage questions, delivery coordination, warranty claims, and step-by-step technical resolution for home appliances with absolute clarity.
• Case Management: Recording and tracking service tickets within our CRM software with high precision, ensuring complete notes and staying on top of unresolved queries until completion.
• Quality & Empathy: Driving strong customer satisfaction ratings through empathetic listening, patient communication, and actionable answers tailored to every user's needs.
• Team Collaboration: Working alongside supervisors and colleagues - both online and in-person to meet group operational benchmarks and maintain stellar service standards.

What We Are Looking For

Essential Criteria:

• Language Skills: Native or near-native fluency in Flemish (written and spoken), paired with a reliable, professional level of English (B2 minimum) for company communications and training modules.
• Communication Mastery: Outstanding spoken and written expression, backed by an approachable, client-oriented mindset and strong interpersonal rapport.
• Tech & Hybrid Savvy: Comfortable multitasking across desktop applications, using standard software (MS Office), handling CRM tools, and managing your independent work effectively at home.
• Problem-Solving Mindset: A self-motivated, helpful approach to resolving customer challenges efficiently and maintaining a positive brand image.
• Adaptability: Open to operating within an organized workspace with flexible shift schedules.

Experience:

• Backgrounds in customer service, call center environments, or retail sales are welcome advantages, but they are not required. We value enthusiasm, work ethic, and eagerness to learn above all!

Working Hours & Shifts

• Schedule: Full-time employment, 40 hours weekly (8-hour workdays, 5 days per week).
• Shift Window: Rotational shift windows scheduled between 07:00 AM and 05:00 PM.
• Work Style: Hybrid arrangement - enjoy maximum balance by spending 2 to 3 days working remotely from home and the remaining days on-site at our high-tech office in Lisbon.

Compensation & Benefits Package

• Base Salary: €1,400 gross per month, distributed 14 times per year (including extra holiday and summer installments).
• Language Allowance: A dedicated €150 net monthly bonus for applying your Flemish fluency.
• Performance Bonus: Up to €100 per month in KPI bonuses based on achievable satisfaction and service targets.
• Meal Allowance: €7 per working day (adding roughly €140-€150 net to your monthly income via meal vouchers).
• Training: Fully paid, comprehensive initial training covering product specifications and support software starting on day one.
• Career Growth: Clear avenues for internal advancement toward Quality Assurance, Team Leadership, or Operational Training roles.
• Relocation Support: Complete relocation guidance for international movers (including administrative and registration assistance) to help you set up smoothly in Portugal.