Dutch Speaking Customer Advisor

Ignite; Sintra; Hybrid; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Meal allowance

Language allowance

Performance bonus

Fully paid training

Relocation support

Hybrid work model

Job summary

Ignite in Lisbon is seeking a Dutch-speaking Customer Support Advisor to handle inquiries via phone, email and live chat, delivering top-tier service. You will work in a hybrid setup with on-site days at our Lisbon center and remote days, supporting Dutch-speaking customers with empathy and efficiency.

The role includes fully paid onboarding, language allowance, and KPI-based bonuses within a collaborative international team. No prior experience required, 40-hour weeks, 2–3 remote days.

Qualifications

• Native or near-native Dutch; fluent English (B2) for communications.
• Excellent spoken and written communication; client-focused.
• Comfort with desktop apps, MS Office, and CRM tools; able to work remotely.
• Self-motivated with a problem-solving mindset.
• Willingness to work flexible shifts in a hybrid setup.

Responsibilities

• Handle inbound inquiries from Dutch customers via phone, email, and live chat.
• Guide customers through product usage, delivery, warranties, and tech issues.
• Record and track service tickets in the CRM with precise notes.
• Aim for high customer satisfaction through empathy and clear answers.
• Collaborate with supervisors and colleagues online and on-site.

Skills

Dutch fluency

English proficiency

Communication skills

Tech & hybrid savvy

Problem solving

Adaptability

Tools

CRM software

MS Office

Job description

Role Overview

Ready to kick off your professional journey in one of Europe's brightest and most dynamic capitals while taking advantage of flexible work arrangements? We are looking for motivated Dutch speakers to become part of our international team in Lisbon as Customer Support Advisors. In this position, you will represent an internationally recognized giant in household appliances and smart home tech. Your goal will be to deliver top-tier support to our Dutch-speaking clientele, answering their questions and fostering a seamless relationship with the brand. This opportunity offers a versatile hybrid working structure combined with collaborative days in our contemporary Lisbon center, delivering a balance of flexibility, community, and professional growth.

• Salary: €1,400 gross/month (14 payments/year = €19,600 total) + €150 net/month language allowance + up to €100/month performance bonus + €7 daily meal voucher
• Location: Lisbon, Portugal
• Work Style: Hybrid model (2–3 remote days each week)
• Experience: No previous experience needed (includes fully salaried onboarding)

Key Responsibilities

As a Customer Support Advisor, you will act as the primary contact point for our Dutch client base. Your daily activities will focus on:

• Customer Assistance: Handling inbound inquiries from Dutch customers across phone, email, and live messaging channels with professionalism, enthusiasm, and efficiency.
• Troubleshooting & Support: Directing customers through product usage questions, delivery coordination, warranty claims, and step-by-step technical resolution for home appliances with patience and care.
• Case Management: Recording and tracking service tickets within our CRM software with absolute precision, ensuring complete notes and staying on top of unresolved queries until completion.
• Quality & Empathy: Driving strong customer satisfaction ratings through empathetic listening, patient communication, and actionable answers.
• Team Collaboration: Working alongside supervisors and colleagues—both online and in-person to meet group operational benchmarks and maintain service standards.

What We Are Looking For

• Language Skills: Native or near-native fluency in Dutch (written and spoken) to ensure flawless communication, paired with a reliable, professional level of English (B2 minimum) for company communications and training modules.
• Communication Mastery: Outstanding spoken and written expression, backed by an approachable, client-oriented mindset and strong emotional intelligence.
• Tech & Hybrid Savvy: Comfortable multitasking across desktop applications, using standard software (MS Office), handling CRM tools, and managing your independent work effectively at home.
• Problem-Solving Mindset: A self-motivated, helpful approach to resolving customer challenges efficiently and professionally.
• Adaptability: Open to operating within an organized workspace with flexible shift schedules.
• Experience: Backgrounds in customer service, call center environments, or retail sales are welcome advantages, but they are not required. We value enthusiasm, work ethic, and eagerness to learn above all!

Working Hours & Shifts

• Schedule: Full-time employment, 40 hours weekly (8-hour workdays, 5 days per week).
• Shift Window: Rotational shift windows scheduled between 07:00 AM and 05:00 PM.
• Work Style: Hybrid arrangement—enjoy maximum balance by spending 2 to 3 days working remotely from home and the remaining days on-site at our high-tech office in Lisbon.

Compensation & Benefits Package

We provide an attractive salary structure well above standard local figures, designed to support a rewarding and comfortable lifestyle in Lisbon:

• Base Salary: €1,400 gross per month, distributed 14 times per year (including extra holiday and summer installments).
• Language Allowance: A dedicated €150 net monthly bonus for applying your Dutch fluency.
• Performance Bonus: Up to €100 per month in KPI bonuses based on achievable satisfaction and service targets.
• Meal Allowance: €7 per working day (adding roughly €140–€150 net to your monthly income).
• Training: Fully paid, comprehensive initial training covering product specifications and support software starting from day one.
• Career Growth: Clear avenues for internal advancement toward Quality Assurance, Team Leadership, or Operational Training roles.
• Relocation Support: Complete relocation guidance for international movers (including administrative registration and settling-in assistance) to help you set up smoothly in Portugal.