Flemish Speaking Customer Advisor

Ignite; Sintra; Hybrid; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Fully salaried training

Hybrid work model

Meal vouchers €7/day

Language premium €150 net/month

Performance bonus up to €100/month

Relocation assistance

Job summary

Ignite in Lisbon is hiring Flemish-speaking Customer Support Advisors. No prior experience required; fully paid training will prepare you to deliver a top-tier brand experience. The role offers a flexible hybrid schedule with 2–3 remote days per week and on-site collaboration in Lisbon.

You will assist Flemish-speaking customers via phone, email, and live chat, resolve issues in collaboration with the CRM system, and ensure high satisfaction.

Qualifications

• Native or near-native Flemish communication.
• Functional English (B2) for updates and training.
• Strong interpersonal and writing skills.
• Comfortable using MS Office and CRM platforms.
• Self-discipline for home work.
• Willingness to learn; no prior experience required.

Responsibilities

• Customer Assistance: handle Flemish-speaking customer contacts via phone, email, and live chat.
• Troubleshooting & Support: assist with appliance features, orders, warranty inquiries, and basic problem solving.
• Case Management: log and monitor interactions in CRM, ensure records, follow up until resolved.
• Quality & Empathy: deliver high satisfaction through listening, clear communication and empathy.
• Team Collaboration: work with team leaders and colleagues online and in-office to meet standards.

Skills

Flemish language

English (B2)

Customer service

Communication

Problem solving

Adaptability

Tools

CRM platforms

MS Office

Job description

• Salary: €1,400 monthly gross (paid in 14 annual installments = €19,600 total) + €150 net/month language premium + up to €100/month performance incentive + €7/day meal voucher
• Location: Lisbon, Portugal
• Work Model: Flexible hybrid schedule (2–3 remote days per week / balance on‑site in Lisbon)
• Requirements: Open to beginners (includes fully salaried comprehensive onboarding)

Role OverviewLooking to jumpstart your career in one of Europe's most exciting and sunniest capital cities while enjoying modern work flexibility? We are searching for enthusiastic Flemish speakers to join our international team in Lisbon as Customer Support Advisors. In this position, you will represent a global household name in consumer electronics and home appliances. Your core mission will be to assist Flemish-speaking customers, addressing their requests and guaranteeing a top-tier brand experience. This role features a convenient hybrid setup giving you the best of personal flexibility and team collaboration. No prior experience is necessary—we offer complete, fully paid training to guarantee you are fully prepared from day one!

Key Responsibilities

• Customer Assistance: Managing incoming contacts from Flemish-speaking users via telephone, email, and live messaging with professionalism, care, and efficiency.
• Troubleshooting & Support: Assisting callers with appliance features, order delivery setups, warranty inquiries, and simple step‑by‑step technical problem‑solving.
• Case Management: Logging and monitoring customer support interactions in our CRM platform, ensuring complete record‑keeping and following up until each issue is resolved.
• Quality & Empathy: Delivering high satisfaction levels through active listening, patient communication, emotional intelligence, and effective answers.
• Team Collaboration: Partnering with team leaders and colleagues—both online and in the office—to meet team benchmarks and maintain service standards.

What We Are Looking For

Essential Criteria:

• Language Skills: Native or near‑native level in Flemish (verbal and written) for flawless client communication, combined with a functional, professional command of English (B2 level or above) for operational updates and team training.
• Communication Mastery: Outstanding interpersonal and writing skills, paired with a welcoming, customer‑first attitude.
• Tech & Hybrid Savvy: Comfortable using computer interfaces, standard software (MS Office), and CRM platforms, alongside strong self‑discipline when working from home.
• Problem‑Solving Mindset: A proactive, helpful attitude focused on delivering real solutions to everyday questions under pressure.
• Adaptability: Comfortable working within a structured, rotational shift system.
• Experience: Backgrounds in customer care, call center environments, or retail sales are welcome additions, but they are not required. We prioritize drive, work ethic, and a desire to learn!

Working Hours & Shifts

• Schedule: Full-time contract, 40 hours per week (8 hours daily, 5 days weekly).
• Shift Window: Rotational shift patterns scheduled between 07:00 AM and 05:00 PM.
• Work Style: Hybrid model—enjoy an ideal balance with 2 to 3 days working from home each week, complemented by collaborative days in our modern Lisbon office.

Compensation & Benefits Package

• Base Salary: €1,400 gross per month, distributed across 14 payments per year (includes extra summer and holiday pay models).
• Language Allowance: A guaranteed €150 net monthly allowance for utilizing your Flemish language skills.
• Performance Bonus: Up to €100 per month in KPI bonuses based on realistic quality and client satisfaction goals.
• Meal Allowance: €7 per working day via meal vouchers (adding roughly €140–€150 net per month to your take‑home pay).
• Training: Fully salaried, structured initial training covering product catalogs and communication software.
• Career Growth: Concrete, transparent opportunities to move up into Quality Assurance (QA), Team Leadership, or Training specialist roles.
• Relocation Support: Complete relocation assistance for candidates moving from abroad (including administrative guidance, tax number setup, and registration support) to help you get settled effortlessly in Portugal.