Dutch‑Speaking Beauty Advisor — Multichannel Support, Porto

Divine Myths Studio; Vila Nova de Gaia; Sur place; EUR 12 000 - 15 000; Plein temps

Avantages offerts par ce poste

Health insurance from day one

Structured onboarding and product培训

Résumé du poste

Divine Myths Studio in Porto, Portugal, is seeking a Dutch-speaking Beauty Advisor to join an international customer service team. You will assist Dutch-speaking customers across phone, email, live chat, and social media, delivering product guidance and a high standard of service.

The role is full-time, on-site in Vila Nova de Gaia, with rotating shifts and a thorough training program. You should have native Dutch, English at B2 level, strong communication skills, and a passion for beauty and

Qualifications

• Native-level Dutch communication skills.
• English proficiency at B2 level or higher, both written and spoken.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong customer orientation and attention to detail.

Responsabilités

• Assist customers through phone, email, live chat, web forms, and social media.
• Provide accurate information and professional advice about beauty, skincare, and cosmetic products.
• Handle customer inquiries, complaints, and service requests efficiently.
• Support customers with online orders, deliveries, returns, and refunds.
• Recommend appropriate products and alternatives based on customer needs.
• Maintain accurate customer records and follow data protection procedures.
• Document and elevate sensitive customer concerns according to established procedures.
• Contribute to a positive customer experience through empathetic and solution-oriented communication.

Connaissances

Dutch (Native)

English (B2+)

Interpersonal skills

Problem solving

Customer orientation

Digital tools

Description du poste

Divine Myths Studio in Porto, Portugal, is seeking a Dutch-speaking Beauty Advisor to join an international customer service team. You will assist Dutch-speaking customers across phone, email, live chat, and social media, delivering product guidance and a high standard of service.

The role is full-time, on-site in Vila Nova de Gaia, with rotating shifts and a thorough training program. You should have native Dutch, English at B2 level, strong communication skills, and a passion for beauty and