Dutch-Speaking Beauty Advisor in Lisbon

CBT; Porto; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Training provided

Meal card

Private health insurance

Paid Portuguese holidays

Vacation/holiday pay

Job summary

CBT is seeking a Beauty Adviser (Dutch Speaker) in Lisbon to be the first point of contact for customers, delivering luxury service and product advice across live chat, email, phone, and social channels. Native Dutch and good English are required, with strong communication and empathy for an international clientele.

This temporary role offers 40 hours/week, 08:00–20:00 shifts, and a path to renewal. It includes 15 days of English training, plus benefits such as private health insurance, meal

Qualifications

• Native Dutch speaker with B2 level English (written and spoken)
• Excellent communication, active listening, and problem-solving skills
• Empathy and customer orientation
• Good IT skills and ability to multitask using multiple tools
• Availability to work flexible shifts (Mon-Sun, 08:00–20:00)

Responsibilities

• Engage with customers via live chat, email, phone, webforms, and social media.
• Offer expert product advice on skincare, beauty routines, and cosmetics.
• Support e-commerce inquiries: returns, deliveries, refunds, and order tracking.
• Advise on product alternatives, ingredients, and usage tips.
• Manage customer data requests (GDPR, unsubscribes, data inquiries).
• Handle health-related case (HRC) reports with confidentiality.
• Resolve complaints with effective, empathetic solutions.

Job description

CBT is seeking a Beauty Adviser (Dutch Speaker) in Lisbon to be the first point of contact for customers, delivering luxury service and product advice across live chat, email, phone, and social channels. Native Dutch and good English are required, with strong communication and empathy for an international clientele.

This temporary role offers 40 hours/week, 08:00–20:00 shifts, and a path to renewal. It includes 15 days of English training, plus benefits such as private health insurance, meal