Dutch Speaker in Sofia: Paid Relocation & Support Role

Mercier Consultancy Group; Portugal; Presencial; EUR 10 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Training programme

Health insurance

Monthly bonus

Resumo da oferta

Mercier Consultancy Group is seeking motivated Dutch-speaking professionals for on-site customer support in Sofia, Bulgaria. The role offers a fully paid relocation package, comprehensive training, and a clear path for career development within a dynamic international team.

Expect to handle Dutch customer inquiries across phone, email, and live chat, while meeting KPI targets and contributing to customer satisfaction. Relocation is mandatory for eligible candidates.

Qualificações

• Native or fluent Dutch language skills (spoken and written) are essential.
• Experience in customer support or call centre roles is advantageous but not required.
• Comfortable using CRM systems and standard office software.
• Willingness to relocate to Sofia, Bulgaria and work on-site.

Responsabilidades

• Deliver high-quality, professional customer support to Dutch-speaking clients via telephone, email, and live chat channels
• Handle inbound customer inquiries, troubleshoot issues, and provide timely resolutions in line with company service standards
• Accurately log and manage customer interactions using internal CRM and ticketing systems, ensuring full documentation of cases
• Escalate complex or unresolved customer issues to the appropriate department or senior team members following established protocols
• Proactively identify opportunities to enhance the customer experience and contribute feedback to continuous improvement initiatives
• Meet and consistently exceed individual and team KPIs including customer satisfaction scores, response times, and first-contact resolution rates
• Collaborate closely with colleagues across the Customer Support Services team to maintain a positive, high-performance working environment
• Participate fully in onboarding, product knowledge training sessions, and ongoing professional development programmes
• Native Dutch language skills are essential for this role
• Relocation to Sofia, Bulgaria is required to work on-site

Conhecimentos

Dutch language

CRM platforms

Office software

Ferramentas

CRM platforms

Office software

Descrição da oferta de emprego

Mercier Consultancy Group is seeking motivated Dutch-speaking professionals for on-site customer support in Sofia, Bulgaria. The role offers a fully paid relocation package, comprehensive training, and a clear path for career development within a dynamic international team.

Expect to handle Dutch customer inquiries across phone, email, and live chat, while meeting KPI targets and contributing to customer satisfaction. Relocation is mandatory for eligible candidates.