Dutch Customer Specialist in Lisbon

Innopath Consulting Lda; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Meal allowance

Health & Life Insurance

Relocation Support

Onsite Office

Job summary

Innopath Consulting Lda is seeking a Customer Specialist to support customers across orders, accounts, products, and services. You will engage via phone, email, chat, and other platforms, delivering timely, personalised assistance and building positive experiences.

The role values strong communication, problem-solving, and a customer-oriented mindset, with opportunities to learn within the Travel industry in an onsite, international office.

Qualifications

• Fluent Dutch (C1/C2) and good command of English (B2).
• EU citizenship or valid Portuguese residence permit.
• Excellent verbal and written communication skills.
• Strong analytical thinking and a practical approach to solving problems.

Responsibilities

• Deliver high-quality customer support through phone, email, chat, and digital channels.
• Respond to questions regarding orders, deliveries, payments, accounts, products, and services.
• Identify fitting solutions based on customer needs and guide through procedures and platforms.
• Maintain accurate records of interactions in internal systems.

Skills

Dutch (C1/C2)

English (B2)

Communication

Customer focus

Job description

Build Your Future in Customer Experience!

Are you passionate about supporting customers and finding the right solutions to their needs? Join an international team as a Customer Specialist and play an important role in creating smooth, professional, and positive customer experiences.

About The Role

As a Customer Specialist, you will support customers throughout their journey, assisting with a wide range of questions and requests related to orders, accounts, products, services, and general information. You will communicate with customers through phone, email, chat, and other digital platforms, understanding their needs and providing accurate, timely, and personalised assistance.

Your Responsibilities

• Deliver high-quality customer support through phone, email, chat, and digital communication channels.
• Respond to customer questions regarding orders, deliveries, payments, accounts, products, and services.
• Listen carefully to customers and identify the most appropriate solutions to their requests.
• Manage complaints and customer situations in a calm, professional, and solution-oriented manner.
• Guide customers through relevant procedures, platforms, products, and services.
• Maintain accurate records of customer interactions and actions taken in internal systems.
• Collaborate with other departments when additional support or investigation is required.
• Recognise recurring issues and share relevant feedback to contribute to service improvements.
• Keep your knowledge of products, services, procedures, and company policies up to date through training and continuous learning.

What We're Looking For

• Languages: Fluent Dutch (C1/C2) and good command of English (B2).
• Eligibility: EU citizenship or a valid Portuguese residence permit.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong analytical thinking and a practical approach to finding solutions.
• Profile: Customer-oriented, proactive, organised, detail-focused, and willing to learn.
• Interest: Motivation to develop professionally within the Travel industry.

What We Offer

• Attractive Salary: Competitive compensation aligned with your skills and experience.
• Meal Allowance: Additional support towards your daily meals.
• Health & Life Insurance: Access to insurance benefits designed to support your well-being.
• Relocation Support: Assistance for eligible candidates relocating to Portugal.
• Onsite Environment: Work from a collaborative and international office where you can develop your skills and career.