Dutch Customer Specialist in Portugal

Innopath Consulting Lda; Coimbra; Remote; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Meal Allowance

Health & Life Insurance

Relocation Support

Remote Work

Job summary

Innopath Consulting Lda is seeking a Customer Specialist to support Dutch and English-speaking customers in the Travel sector. You will handle inquiries across orders, accounts, products and services, delivering accurate, timely, and personalised assistance via phone, email, chat and other channels.

The role offers remote work with relocation support for Portugal, requires EU citizenship or Portuguese residence, and a proactive, customer-focused mindset with strong communication and

Qualifications

• Fluent Dutch (C1/C2) and good command of English (B2).
• EU citizenship or Portuguese residence permit.
• Excellent verbal and written communication skills.
• Analytical thinking with a practical problem-solving approach.

Responsibilities

• Deliver high-quality customer support through phone, email, chat, and digital channels.
• Respond to questions regarding orders, deliveries, payments, accounts, products, and services.
• Listen carefully to identify the most appropriate solutions for requests.
• Manage complaints in a calm, professional, solution-oriented manner.
• Guide customers through procedures, platforms, products, and services.
• Maintain accurate records of customer interactions in internal systems.
• Collaborate with other departments when additional support is needed.
• Identify recurring issues and share feedback for service improvements.
• Keep knowledge updated through training and learning.

Skills

Dutch (C1/C2)

English (B2)

Customer-oriented

Problem-Solving

Organised

Detail-focused

Proactive

Willing to learn

Job description

Grow Your Career in Customer Support – Medical Devices Project!

Are you passionate about supporting customers and finding the right solutions to their needs? Join an international team as a Customer Specialist and play an important role in creating smooth, professional, and positive customer experiences.

About The Role

As a Customer Specialist, you will support customers throughout their journey, assisting with a wide range of questions and requests related to orders, accounts, products, services, and general information.

You will communicate with customers through phone, email, chat, and other digital platforms, understanding their needs and providing accurate, timely, and personalised assistance.

Your Responsibilities

• Deliver high-quality customer support through phone, email, chat, and digital communication channels.
• Respond to customer questions regarding orders, deliveries, payments, accounts, products, and services.
• Listen carefully to customers and identify the most appropriate solutions to their requests.
• Manage complaints and customer situations in a calm, professional, and solution-oriented manner.
• Guide customers through relevant procedures, platforms, products, and services.
• Maintain accurate records of customer interactions and actions taken in internal systems.
• Collaborate with other departments when additional support or investigation is required.
• Recognise recurring issues and share relevant feedback to contribute to service improvements.
• Keep your knowledge of products, services, procedures, and company policies up to date through training and continuous learning.

What We're Looking For

• Languages: Fluent Dutch (C1/C2) and good command of English (B2).
• Eligibility: EU citizenship or a valid Portuguese residence permit.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong analytical thinking and a practical approach to finding solutions.
• Profile: Customer-oriented, proactive, organised, detail-focused, and willing to learn.
• Interest: Motivation to develop professionally within the Travel industry.

What We Offer

• Attractive Salary: Competitive compensation aligned with your skills and experience.
• Meal Allowance: Additional support towards your daily meals.
• Health & Life Insurance: Access to insurance benefits designed to support your well-being.
• Relocation Support: Assistance for eligible candidates relocating to Portugal.
• Remote Work: Enjoy the flexibility of working from home

Ready for your next career move?

Join an international team, develop your customer service expertise, and build your career in the Travel industry.