Dutch Customer Experience Specialist - Relocate to Portugal

Nomadify; Odivelas; Vor Ort; EUR 11.000 - 13.000; Vollzeit

Benefits dieser Stelle

Relocation package

Fully paid onboarding curriculum

International company culture

Zusammenfassung

Nomadify is seeking a Customer Experience Specialist (Dutch) in Portugal. You will be the main touchpoint for international clients, handling service requests with enterprise-level professionalism.

No prior industry background is required; a fully compensated onboarding program will prepare you for success. Key responsibilities include handling omnichannel requests, maintaining case histories, and collaborating with international teams to resolve issues while meeting KPIs and company standards.

Qualifikationen

• Native or bilingual command (C1-C2) of Dutch.
• Intermediate English (B1 or higher) for digital tools and training.
• Willingness to relocate to Portugal.
• EU nationality or valid work authorization for Portugal required.

Aufgaben

• Process and resolve incoming user requests across omnichannel platforms (phone, email, chat).
• Represent corporate values with exceptional, respectful communication.
• Evaluate client issues to deliver accurate resolutions.
• Register and maintain case histories in the company database.
• Adhere to internal benchmarks, KPIs, and team goals.
• Liaise with cross-functional teams to resolve escalated client matters.

Kenntnisse

Dutch language proficiency

English proficiency

Relocation willingness

Jobbeschreibung

Nomadify is seeking a Customer Experience Specialist (Dutch) in Portugal. You will be the main touchpoint for international clients, handling service requests with enterprise-level professionalism.

No prior industry background is required; a fully compensated onboarding program will prepare you for success. Key responsibilities include handling omnichannel requests, maintaining case histories, and collaborating with international teams to resolve issues while meeting KPIs and company standards.