Dutch Customer Advisor – Coffee Brand

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Meal allowance

Health & Life Insurance

Relocation support

Onsite work

Job summary

Cross Border Talents is hiring a Customer Specialist to assist customers with inquiries across orders, accounts, products and services. You’ll engage via phone, email, live chat, and other digital channels to deliver tailored solutions and ensure a positive customer experience.

The ideal candidate is fluent in Dutch and English, holds EU citizenship or Portuguese residence, and shows strong communication and problem-solving skills.

Qualifications

• Fluent in Dutch (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residence permit
• Excellent verbal and written communication skills
• Strong analytical thinking and a practical approach to finding solutions
• Customer-oriented, proactive, organised, detail-focused, and willing to learn
• Motivation to develop professionally within the Travel industry

Responsibilities

• Handle inquiries related to orders, shipping and deliveries, payments, account management, products, and available services
• Understand customer concerns and recommend suitable solutions based on their needs
• Address complaints and challenging situations with patience and professionalism
• Assist customers in navigating relevant systems, processes, products, and service options
• Record customer interactions, requests, and outcomes accurately in internal databases and support tools
• Coordinate with other departments to investigate issues and resolve requests that require additional assistance
• Identify recurring customer concerns and communicate feedback to help improve service quality and internal processes
• Stay informed about product updates, service offerings, operational procedures, and company policies through regular training and ongoing development

Skills

Dutch (C1/C2)

English (B2)

Job description

Take the Next Step in Your Customer Service Career!

Do you enjoy helping people, answering questions, and finding effective solutions? Join a diverse, international team as a Customer Specialist, where you’ll contribute to delivering reliable support and ensuring a positive customer experience.

About the Role

As a Customer Specialist, you will be responsible for assisting customers with a variety of inquiries concerning orders, accounts, products, services, and general requests.

Through phone, email, live chat, and other digital communication channels, you will understand customer needs, provide clear information, and deliver efficient, tailored solutions to ensure customer satisfaction.

Your Responsibilities

• Handle inquiries related to orders, shipping and deliveries, payments, account management, products, and available services.
• Understand customer concerns and recommend suitable solutions based on their individual needs.
• Address complaints and challenging situations with patience, professionalism, and a focus on resolution.
• Assist customers in navigating relevant systems, processes, products, and service options.
• Record customer interactions, requests, and outcomes accurately in internal databases and support tools.
• Coordinate with other departments to investigate issues and resolve requests that require additional assistance.
• Identify recurring customer concerns and communicate feedback to help improve service quality and internal processes.
• Stay informed about product updates, service offerings, operational procedures, and company policies through regular training and ongoing development.

What We're Looking For

• Languages: Fluent in Dutch (C1/C2 level) and English (B2 level)

• Eligibility: EU citizenship or a valid Portuguese residence permit.

• Communication: Excellent verbal and written communication skills.

• Problem-Solving: Strong analytical thinking and a practical approach to finding solutions.

• Profile: Customer-oriented, proactive, organised, detail-focused, and willing to learn.

• Interest: Motivation to develop professionally within the Travel industry.

What We Offer

• Attractive Salary: Competitive compensation aligned with your skills and experience.

• Meal Allowance: Additional support towards your daily meals.

• Health & Life Insurance: Access to insurance benefits designed to support your well-being.

• Relocation Support: Assistance for eligible candidates relocating to Portugal.

• Onsite Work: Engage and grow in a collaborative office environment

Join an international team, develop your customer service expertise, and build your career in the Travel industry.