Dutch Client Services Specialist In Lisbon

Cbtalents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Performance bonus

Transportation support

Onsite office

Resumo da oferta

Cbtalents in Lisbon is seeking a Customer Support Specialist to handle client interactions across phone, chat, email, and social media, resolving account, technical, and financial inquiries.

With 0-1 year in customer support, you will contribute to customer satisfaction and drive continuous improvement in our processes, onsite at our Lisbon office, with a competitive compensation package including meal allowance and transportation support.

Qualificações

• EU Citizenship or Portuguese Residency required.
• 0–1 year experience in customer support.
• Strong leadership, analytical and communication skills.
• Eagerness to learn and grow.

Responsabilidades

• Provide outstanding support across multiple channels: phone, chat, email, and social media.
• Address account setup, verification, login issues, financial inquiries, and technical problems.
• Act as a reliable advisor for clients, especially in the sports industry.
• Respond quickly to customer questions, concerns and feedback.
• Build strong relationships with clients through clear and effective communication.
• Maintain high service standards while following company guidelines.
• Suggest process improvements to elevate the customer experience.

Conhecimentos

Leadership

Analytical

Communication

Descrição da oferta de emprego

About the job Italian Client Services Specialist in Lisbon

Take Your Career to the Next Level!

We're on the lookout for a passionate Customer Support Specialist to join our dynamic and forward-thinking team. If you're flexible, personable, and thrive in a fast-paced setting, this role is perfect for you!

Role Overview:

As a Customer Support Specialist,you'll handle client interactions across phone, chat, email, and social media, resolving account, technical, and financial inquiries. Your contributions will enhance customer satisfaction and drive continuous improvement in our processes.

Key Responsibilities:

• Provide outstanding support across multiple channels: phone, chat, email, and social media
• Address account setup, verification, login issues, financial inquiries, and technical problems
• Act as a reliable advisor, especially for clients in the sports industry
• Respond quickly to customer questions, concerns, and feedback
• Build strong relationships with clients through clear and effective communication
• Maintain high service standards while following company guidelines
• Suggest process improvements to elevate the customer experience

Requirements:

• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Onsite Work: Engage and grow in a collaborative office environment