Dutch Customer Specialist In Lisbon

Cross Border Talents; Setúbal; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health and life insurance

Onsite work environment

Relocation package

Resumo da oferta

Cross Border Talents in Lisbon seeks a Dutch-speaking Customer Specialist to join our dynamic support team. You will handle inquiries via phone, email, chat and social media, ensuring a smooth, positive experience for users across multiple channels.

Fluent Dutch (C1/C2) and English (B2) are required, EU citizenship or Portuguese residency, and a proactive, customer-focused mindset. The role offers an onsite work environment with meal allowance, health and life insurance, relocation support, and

Qualificações

• Fluent in Dutch (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Excellent communication and problem-solving abilities.

Responsabilidades

• Deliver professional and timely support across multiple channels.
• Assist with account setup, password recovery, billing inquiries, and identity verification.
• Troubleshoot technical problems and provide clear updates throughout the resolution process.
• Document and manage customer cases according to internal procedures.
• Collaborate with internal teams to improve support quality and service efficiency.
• Provide feedback to help enhance the overall customer experience.

Conhecimentos

Communication

Analytical thinking

Creative thinking

Descrição da oferta de emprego

Descrição do cargo

About the job Dutch Customer Specialist in Lisbon

Advance Your Career as a Customer Specialist If you are passionate about assisting people and turning difficult situations into positive experiences, this position offers an exciting opportunity within a collaborative and fast-moving environment where customer satisfaction is highly valued. It is perfect for individuals who are empathetic, solution-oriented, and excellent communicators.

Role Overview

As a Customer Specialist, you will serve as the primary point of contact for users, providing assistance through phone, email, chat, and social media channels. You will support customers with a variety of inquiries, including account access, billing concerns, and technical issues, ensuring a smooth and efficient customer experience.

Key Responsibilities

Deliver professional and timely support across various communication platforms Assist customers with account setup, password recovery, billing inquiries, and identity verification processes Troubleshoot technical problems and provide clear updates throughout the resolution process Maintain a positive and customer-focused approach during all interactions Accurately document and manage customer cases according to internal procedures Collaborate with internal departments to improve support quality and service efficiency Contribute feedback and suggestions to help enhance the overall customer experience

Requirements: Language Skills

Fluent in Dutch (C1/C2 level) and English (B2 level)

Eligibility

EU citizenship or valid Portugueseresidency card

Skills

Strong analytical, creative, and communication abilities

Mindset

Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us: Competitive Salary

We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributions Meal Allowance : Enjoy a meal allowance to keep you energised during working hours Health and Life Insurance : Benefit from comprehensive coverage to support your well-being. Onsite Work : Be part of a dynamic and collaborative team environment Relocation Package : Receive support if relocating to ensure a smooth transition