Director of Revenue Operations

Skyline Payment Systems, LLC; Lisboa; Remote; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid Work in Portugal

Equipment Provided

Career Growth Opportunities

Collaborative Culture

Impactful Work

Job summary

Skyline Payments is seeking a Director of Revenue Operations to build scalable processes and own CRM configuration for a growth-oriented sales team. You will own SOPs, lead automation initiatives, and drive data-driven forecasting while developing a high-performing ops function.

You will report to the CEO, lead initiatives across CRM, SOPs, and enablement, and partner with executives to defend plans and budgets in a fast-paced FinTech environment.

Qualifications

• Proven experience leading Revenue Operations or Sales Operations at a senior level (Head of / Director / VP) in a scaling company, ideally B2B SaaS, FinTech, or merchant payments
• A track record of making a sales team more efficient: turning ad hoc selling into a repeatable, measurable operation
• Deep, hands-on CRM expertise: configuring a CRM to its full capability, not just administering it
• Strong experience building sales SOPs, playbooks, and process from the ground up
• Hands-on experience with automation to eliminate manual sales work (e.g., Zapier, Make, or native CRM workflows)
• Demonstrated ownership of pipeline hygiene, forecasting, and sales KPIs with measurable results
• Experience with quota and commission operations
• Experience managing and developing sales talent
• Strong executive communication: able to influence leadership and hold a sales team to process
• Sound judgment operating in fast-paced, ambiguous, and evolving environments.

Responsibilities

• Build and maintain the SOPs the sales team runs on: prospecting, pipeline stages, deal progression, follow-up cadences, and handoffs
• Own the CRM end-to-end and configure it to its full capability including fields, stages, workflows, automations, and reporting
• Hunt down manual work and bottlenecks across the sales motion and automate them, so reps spend their time selling
• Enforce pipeline discipline and deal-stage integrity so the pipeline is always clean, current, and trustworthy
• Own the dashboards and forecasting that give sales leadership real visibility into pipeline, activity, and performance
• Make sure inbound and outbound leads reach the right rep quickly and nothing falls through the cracks
• Equip the team with the cadences, templates, and process guardrails that shorten ramp time and increase win rates
• Operationalize quota tracking and commission/comp so targets and payouts are accurate and transparent

Skills

Senior leadership experience

CRM expertise

SOPs & playbooks

Automation

Pipeline management

Forecasting & metrics

Quota & commissions

Sales leadership development

Executive communication

Adaptability in fast-paced enviroments

Job description

At Skyline Payments, we empower small and medium-sized businesses (SMBs) by delivering payment solutions that enhance their growth and operational efficiency. Our sales team is the engine of our growth and we're looking for a Director of Revenue Operations to make that engine run efficiently, consistently, and at scale. This role is about discipline and leverage: building the SOPs the sales team runs on, configuring our CRM to its full capability, and removing every point of friction that slows our reps down.

This is a leadership seat. You'll report directly to the CEO, and own the systems and processes that keep the sales team on track. If you've turned a scrappy sales team into a well-run operation before, and you know a CRM inside out, this role is for you.

What Makes You a Perfect Fit:

• A Sales-Efficiency Obsessive:You see every manual step, every dropped follow up, and every messy pipeline as a problem to engineer away.
• A CRM Power User:You don't just use a CRM-you configure it to do work the team would otherwise do by hand.
• A Process Builder:You design the SOPs and playbooks that make a sales team's performance repeatable instead of dependent on individuals.
• Builds and Develops Leaders:You've hired, coached, and grown ops talent, and you know your job is to make your team successful.
• Executive Presence:You turn pipeline reality into decisions the CEO and sales leadership can act on, and you can defend a plan and a budget.
• Strategic and Hands-On:You set the direction but you'll still get into the CRM, the SOP, or the forecast yourself when it matters.

What You’ll Do:

As Director of Revenue Operations, you will own the systems and processes that make Skyline's sales team efficient:

• Sales SOP & Playbook Development:Build and maintain the SOPs the sales team runs on: prospecting, pipeline stages, deal progression, follow-up cadences, and handoffs.
• CRM Ownership & Full Configuration:Own the CRM end-to-end and configure it to its full capability including fields, stages, workflows, automations, and reporting.
• Sales Efficiency & Automation:Hunt down manual work and bottlenecks across the sales motion and automate them, so reps spend their time selling.
• Pipeline & Deal Hygiene:Enforce pipeline discipline and deal-stage integrity so the pipeline is always clean, current, and trustworthy.
• Forecasting & Sales Reporting:Own the dashboards and forecasting that give sales leadership real visibility into pipeline, activity, and performance.
• Lead Management & Routing:Make sure inbound and outbound leads reach the right rep quickly and nothing falls through the cracks.
• Sales Enablement:Equip the team with the cadences, templates, and process guardrails that shorten ramp time and increase win rates.
• Quota & Commission Operations:Operationalize quota tracking and commission/comp so targets and payouts are accurate and transparent.

Requirements

What We Are Looking For:

• Proven experience leading Revenue Operations or Sales Operations at a senior level (Head of / Director / VP) in a scaling company, ideally B2B SaaS, FinTech, or merchant payments
• A track record of making a sales team more efficient: turning ad hoc selling into a repeatable, measurable operation
• Deep, hands-on CRM expertise: configuring a CRM to its full capability, not just administering it
• Strong experience building sales SOPs, playbooks, and process from the ground up
• Hands-on experience with automation to eliminate manual sales work (e.g., Zapier, Make, or native CRM workflows)
• Demonstrated ownership of pipeline hygiene, forecasting, and sales KPIs with measurable results
• Experience with quota and commission operations
• Experience managing and developing sales talent
• Strong executive communication: able to influence leadership and hold a sales team to process
• Sound judgment operating in fast-paced, ambiguous, and evolving environments.

What We Offer

• Hybrid Work: This is a remote job in Portugal.
• Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM CST
• Compensation Package:We offer a competitive compensation package that rewards your expertise and contributions.
• Equipment: To be provided.
• Career Growth Opportunities:Skyline Payments is growing rapidly, and with that comes a wealth of opportunities for personal and professional development. We offer paths for career advancement and access to training resources to help you continue to learn and grow in your career.
• Collaborative Culture:Be part of a supportive and collaborative team where your ideas are valued, and innovation is encouraged. You'll work closely with leaders and peers who are dedicated to driving the success of the business.
• Impactful Work:Join a company that's trusted by thousands of SMEs and plays a critical role in empowering businesses with cutting-edge payment solutions. Your contributions will directly impact the growth and success of the company and our clients.
• Exciting Expansion Phase:This is a unique opportunity to be part of Skyline Payments' growth journey, where your leadership and expertise will help shape our future success as we expand our reach and scale our operations
• Exciting Expansion Phase: A rare opportunity to build and lead the sales operations backbone of a scaling FinTech.

About Skyline Payments

Skyline Payments is a trusted FinTech partner with over 10 years in the payments industry, serving thousands of small and medium-sized enterprises (SMEs) with innovative and reliable payment solutions. Our mission is to empower SMBs by simplifying transactions, enhancing cash flow management, and providing exceptional support with our user-friendly software. Over the past decade, we have built a solid foundation and experienced stable growth, and we are now poised to take our expansion to the next level. With ambitious goals and a full-force approach to growth, we're scaling our impact and continuing to drive value for our clients as we push the boundaries of what's possible in payment technology.

Who We Are

At Skyline Payments, we foster a collaborative, high-energy environment where every team member's contributions drive our shared success. As we embark on our next phase of growth, our goal is to expand our reach and elevate our impact across the payments industry. We are scaling up operations, exploring new markets, and enhancing our product offerings to meet the evolving needs of small and medium-sized businesses globally.

Joining Skyline Payments now means being part of a transformative period of expansion, where your work will directly contribute to our ambitious growth and help shape the future of payment solutions. We offer significant opportunities for professional development and career advancement, including leadership paths and impactful projects that make a real difference for our clients.