Director of Revenue Operations

Skyline Payments Systems; Lisboa; Hybrid; EUR 90,000 - 150,000; Full time

Benefits offered by this job

Hybrid Work

Remote in Portugal

Competitive compensation package

Equipment provided

Career growth opportunities

Collaborative culture

Expansion phase opportunity

Impactful work

Job summary

Skyline Payments is seeking a Director of Revenue Operations to scale a high-growth sales engine. You will own SOPs, CRM configuration, and forecasting, building repeatable processes that remove friction for reps.

This leadership role reports to the CEO and focuses on turning pipeline into actionable insights while guiding a growing Ops team. You will drive automation, pipeline hygiene, and quota operations in a hybrid role based in Portugal, partnering with leaders to enable scalable growth and

Qualifications

• Senior-level Revenue or Sales Operations leadership in scaling B2B SaaS/FinTech.
• Proven ability to make sales teams more efficient and repeatable.
• Hands-on CRM expertise beyond administration, with full configuration.
• Experience building SOPs, playbooks, and scalable processes.
• Automation experience (Zapier, Make, or native CRM workflows).
• Ownership of pipeline hygiene, forecasting, and KPIs with measurable results.
• Experience managing quota/commission operations and developing talent.
• Strong executive communication and leadership influence.

Responsibilities

• Develop Sales SOPs and playbooks to standardize prospecting, stages, and handoffs.
• Own CRM end-to-end configuration including fields, workflows, and reports.
• Automate manual sales work to free reps for selling.
• Enforce pipeline discipline and maintain deal integrity.
• Own dashboards and forecasting for leadership visibility.
• Lead lead routing and ensure no gaps in follow-up.
• Provide sales enablement tools and guardrails to shorten ramp time.
• Operationalize quota tracking and commission processes.

Skills

Sales efficiency

CRM configuration

Process builder

Leads and talent development

Executive presence

Strategic & hands-on

Tools

CRM software

Job description

At Skyline Payments, we empower small and medium-sized businesses (SMBs) by delivering payment solutions that enhance their growth and operational efficiency. Our sales team is the engine of our growth and we're looking for a Director of Revenue Operations to make that engine run efficiently, consistently, and at scale. This role is about discipline and leverage: building the SOPs the sales team runs on, configuring our CRM to its full capability, and removing every point of friction that slows our reps down.

This is a leadership seat. You'll report directly to the CEO, and own the systems and processes that keep the sales team on track. If you've turned a scrappy sales team into a well-run operation before, and you know a CRM inside out, this role is for you.

What Makes You a Perfect Fit:

• A Sales-Efficiency Obsessive:You see every manual step, every dropped follow up, and every messy pipeline as a problem to engineer away.
• A CRM Power User:You don't just use a CRM-you configure it to do work the team would otherwise do by hand.
• A Process Builder:You design the SOPs and playbooks that make a sales team's performance repeatable instead of dependent on individuals.
• Builds and Develops Leaders:You've hired, coached, and grown ops talent, and you know your job is to make your team successful.
• Executive Presence:You turn pipeline reality into decisions the CEO and sales leadership can act on, and you can defend a plan and a budget.
• Strategic and Hands-On:You set the direction but you'll still get into the CRM, the SOP, or the forecast yourself when it matters.

What You’ll Do:

As Director of Revenue Operations, you will own the systems and processes that make Skyline's sales team efficient:

• Sales SOP & Playbook Development:Build and maintain the SOPs the sales team runs on: prospecting, pipeline stages, deal progression, follow-up cadences, and handoffs.
• CRM Ownership & Full Configuration:Own the CRM end-to-end and configure it to its full capability including fields, stages, workflows, automations, and reporting.
• Sales Efficiency & Automation:Hunt down manual work and bottlenecks across the sales motion and automate them, so reps spend their time selling.
• Pipeline & Deal Hygiene:Enforce pipeline discipline and deal-stage integrity so the pipeline is always clean, current, and trustworthy.
• Forecasting & Sales Reporting:Own the dashboards and forecasting that give sales leadership real visibility into pipeline, activity, and performance.
• Lead Management & Routing:Make sure inbound and outbound leads reach the right rep quickly and nothing falls through the cracks.
• Sales Enablement:Equip the team with the cadences, templates, and process guardrails that shorten ramp time and increase win rates.
• Quota & Commission Operations:Operationalize quota tracking and commission/comp so targets and payouts are accurate and transparent.

Requirements

What We Are Looking For:

• Proven experience leading Revenue Operations or Sales Operations at a senior level (Head of / Director / VP) in a scaling company, ideally B2B SaaS, FinTech, or merchant payments
• A track record of making a sales team more efficient: turning ad hoc selling into a repeatable, measurable operation
• Deep, hands-on CRM expertise: configuring a CRM to its full capability, not just administering it
• Strong experience building sales SOPs, playbooks, and process from the ground up
• Hands-on experience with automation to eliminate manual sales work (e.g., Zapier, Make, or native CRM workflows)
• Demonstrated ownership of pipeline hygiene, forecasting, and sales KPIs with measurable results
• Experience with quota and commission operations
• Experience managing and developing sales talent
• Strong executive communication: able to influence leadership and hold a sales team to process
• Sound judgment operating in fast-paced, ambiguous, and evolving environments.

What We Offer

• Hybrid Work: This is a remote job in Portugal.
• Work Schedule: Monday to Friday, 8:00 AM - 5:00 PM CST
• Compensation Package:We offer a competitive compensation package that rewards your expertise and contributions.
• Equipment: To be provided.
• Career Growth Opportunities:Skyline Payments is growing rapidly, and with that comes a wealth of opportunities for personal and professional development. We offer paths for career advancement and access to training resources to help you continue to learn and grow in your career.
• Collaborative Culture:Be part of a supportive and collaborative team where your ideas are valued, and innovation is encouraged. You'll work closely with leaders and peers who are dedicated to driving the success of the business.
• Impactful Work:Join a company that's trusted by thousands of SMEs and plays a critical role in empowering businesses with cutting-edge payment solutions. Your contributions will directly impact the growth and success of the company and our clients.
• Exciting Expansion Phase:This is a unique opportunity to be part of Skyline Payments' growth journey, where your leadership and expertise will help shape our future success as we expand our reach and scale our operations
• Exciting Expansion Phase: A rare opportunity to build and lead the sales operations backbone of a scaling FinTech.

About Skyline Payments

Skyline Payments is a trusted FinTech partner with over 10 years in the payments industry, serving thousands of small and medium-sized enterprises (SMEs) with innovative and reliable payment solutions. Our mission is to empower SMBs by simplifying transactions, enhancing cash flow management, and providing exceptional support with our user-friendly software. Over the past decade, we have built a solid foundation and experienced stable growth, and we are now poised to take our expansion to the next level. With ambitious goals and a full-force approach to growth, we're scaling our impact and continuing to drive value for our clients as we push the boundaries of what's possible in payment technology.

Who We Are

At Skyline Payments, we foster a collaborative, high-energy environment where every team member's contributions drive our shared success. As we embark on our next phase of growth, our goal is to expand our reach and elevate our impact across the payments industry. We are scaling up operations, exploring new markets, and enhancing our product offerings to meet the evolving needs of small and medium-sized businesses globally.

Joining Skyline Payments now means being part of a transformative period of expansion, where your work will directly contribute to our ambitious growth and help shape the future of payment solutions. We offer significant opportunities for professional development and career advancement, including leadership paths and impactful projects that make a real difference for our clients.