Digital Marketing & Customer Support

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

On-site Lisbon

Relocation support

Meal allowance

Attendance bonus

Job summary

Cross Border Talents in Lisbon is seeking an Italian-speaking Digital Marketing & Customer Support specialist to assist advertisers and business clients with paid campaigns.

You will support clients via email, chat, and phone, set up and optimize campaigns, and ensure compliance with platform policies. The role requires native Italian, English proficiency, and a background in marketing; on-site work with relocation options and benefits are provided.

Qualifications

• Native or C2 Italian with professional English fluency.
• Degree in Marketing, Digital Media, Advertising, or related field.
• Mandatory experience in Paid Campaign Management and Digital Marketing.

Responsibilities

• Provide professional support to Italian-speaking clients via email, chat, and phone regarding paid ad campaigns and platform usage.
• Assist clients in setting up, managing, and optimizing paid advertising campaigns on digital tech platforms.
• Troubleshoot ad delivery, account settings, payment inquiries, and platform policy guidelines.
• Collaborate with business accounts to ensure high-value satisfaction, campaign delivery, and brand safety.
• Utilize advertising tools and internal CRM systems to track, log, and resolve campaign-related issues efficiently.

Skills

Italian language

English language

Communication skills

Analytical thinking

Customer service

Education

Degree in Marketing, Digital Media, Advertising, or related field

Tools

CRM systems

Job description

Digital Marketing & Customer Support

Empresa: Cross Border Talents

Tipo de Emprego: Periodo Integral

Localização: Lisbon, Portugal

Are you passionate about digital marketing, social media, and paid advertising campaigns? We are looking for an ambitious, Italian-speaking Digital Marketing & Customer support to join our fast-growing team in Lisbon. In this role, you will support advertisers and business clients utilizing major social media and advertising tech platforms, helping them optimize their paid campaigns and achieve marketing success.

Key Responsibilities

• Provide professional support to Italian-speaking clients and advertisers via email, chat, and phone regarding paid ad campaigns and platform usage.


• Assist clients in setting up, managing, and optimizing paid advertising campaigns on digital tech platforms.


• Troubleshoot ad delivery, account settings, payment inquiries, and platform policy guidelines.


• Collaborate with business accounts to ensure high-value satisfaction, campaign delivery, and brand safety.


• Utilize advertising tools and internal CRM systems to track, log, and resolve campaign-related issues efficiently.

Requirements

• Language Proficiency: Native or C2-level Italian and professional working fluency in English.


• Education: Degree in Marketing, Digital Media, Advertising, Communication, or a related field.


• Experience: Mandatory experience in Paid Campaign Management and Digital Marketing.


• Industry Knowledge: Familiarity with social media advertising tech platforms, digital ad formats, and paid campaign metrics.


• Skills: Excellent communication, analytical problem-solving skills, and a strong customer service mindset.

Work Schedule & Benefits

• Work Model: 100% On-site in Lisbon, Portugal.


• Schedule: Rotational shifts with 2 days off per week.


• Relocation Support: Access to a company-provided accommodation option in a shared apartment in Lisbon (subject to terms).


• Benefits: Daily meal allowance and attendance bonus.