Digital Ads Support Specialist - Lisbon (On-Site)

Concentrix Portugal; Lisboa; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Full paid training

Bring-a-friend bonus

Career development programs

Job summary

Concentrix Portugal in Lisbon, Portugal, is seeking a Technical Support Digital Ads professional to support our client's social media products on-site. You will troubleshoot and resolve complex advertising issues, collaborating with product teams to improve the advertiser experience.

Fluent German (C1) and English (B2) are required, with a Marketing degree and digital marketing experience. The role offers on-site work in Lisbon, with full training and career development opportunities.

Qualifications

• Degree in Marketing or a related field.
• Experience in Digital Marketing.
• Experience managing paid campaigns is mandatory.
• Experience in a Contact Centre or advertising tech company.
• Ability to work in a team and independently.
• Fluent in German (C1) and English (B2).

Responsibilities

• Proactively seek initiatives to improve service and user experience.
• Handle end-to-end product troubleshooting and customer support for advertising products via email and chat.
• Collaborate with Product Operations & Eng to resolve queries.
• Drive customer satisfaction through case journeys and updates.
• Work with in-house technical specialists to educate advertisers on features and issues.

Skills

German (C1)

English (B2)

Digital Marketing Experience

Paid Campaign Management

Team Player

Education

Marketing degree

Job description

Concentrix Portugal in Lisbon, Portugal, is seeking a Technical Support Digital Ads professional to support our client's social media products on-site. You will troubleshoot and resolve complex advertising issues, collaborating with product teams to improve the advertiser experience.

Fluent German (C1) and English (B2) are required, with a Marketing degree and digital marketing experience. The role offers on-site work in Lisbon, with full training and career development opportunities.