Digital Ads Tech Support Specialist (Lisbon)

Concentrix; Lisboa; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Central location in Lisbon

Referral bonus

Full paid training

Equal employment opportunities

Job summary

Concentrix in Lisbon is seeking a Technical Support Digital Ads specialist to support advertiser clients via email and chat, handling end-to-end product troubleshooting and guidance to improve user experience. The role focuses on resolving technical and product queries with collaboration from internal teams.

The ideal candidate has a Marketing degree, hands-on experience in digital marketing and paid campaigns, and strong Italian (C1) and English (B2) communication skills.

Qualifications

• Fluent Italian (C1)
• Fluent English (B2)
• Degree in Marketing or related field
• Experience in Digital Marketing
• Experience in paid campaign management (mandatory)
• Experience in a Contact Centre or Service program for Advertising Tech
• Team player and independent working
• Familiar with social media products and digital advertising

Responsibilities

• Assist with end-to-end product troubleshooting and customer support for client advertising products via email and chat
• Handle inquiries, provide timely updates, and drive customer satisfaction metrics
• Collaborate with Product Operations & Eng groups to resolve generic, technical, or product queries
• Educate advertisers on product features and common issues with in-house specialists
• Maintain service levels across channels and contribute to best-in-class productivity

Job description

Concentrix in Lisbon is seeking a Technical Support Digital Ads specialist to support advertiser clients via email and chat, handling end-to-end product troubleshooting and guidance to improve user experience. The role focuses on resolving technical and product queries with collaboration from internal teams.

The ideal candidate has a Marketing degree, hands-on experience in digital marketing and paid campaigns, and strong Italian (C1) and English (B2) communication skills.