Desktop Support Technician

Inetum; Viseu; On-site; EUR 18,000 - 27,000; Full time

Job summary

Inetum is seeking an IT Helpdesk Specialist to provide Level 1/2 desktop support across Windows/macOS and mobile devices. You will handle incidents, deploy and configure devices, and maintain asset records while collaborating with global teams.

The role emphasizes strong customer service, documentation, and problem-solving within a fast-paced environment at multiple office locations. On-site only in Portugal, Viseu region.

Qualifications

• Experience providing Level 1 and Level 2 desktop support.
• Experience supporting Windows and macOS environments.
• Strong customer service and communication skills.
• Experience with Microsoft Office and messaging platforms.
• Experience using incident or request management tools.
• Ability to troubleshoot a range of business applications.
• Experience supporting laptops, tablets and mobile devices.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience maintaining technical documentation and asset records.
• Banking or financial sector experience.
• Banking and financial software exposure.
• Microsoft certifications.
• Hardware-related accreditations.

Responsibilities

• Provide Level 1 and Level 2 desktop support for end users.
• Troubleshoot and resolve hardware, software and application issues.
• Support Windows, macOS and mobile device environments.
• Deploy, configure and support desktops, laptops, thin clients, tablets, telephony, audio-visual and mobile devices.
• Manage incidents and requests through ServiceNow while meeting agreed service levels.
• Perform software installation, reinstallation and troubleshooting activities.
• Support network connectivity, Wi-Fi services and printing solutions.
• Maintain IT asset inventory and deployment records.
• Create and maintain technical documentation and knowledge base articles.
• Support office moves, project activities and operational initiatives.
• Escalate issues appropriately and collaborate with local and global support teams.
• Participate in shift rotations and provide support across designated locations as required.

Skills

Desktop support

Windows

macOS

Customer service

Microsoft Office

Incident management tools

Troubleshooting

Hardware support

Asset management

Documentation

ServiceNow

Tools

ServiceNow

Job description

Main Responsibilities

• Provide Level 1 and Level 2 desktop support for end users.


• Troubleshoot and resolve hardware, software and application issues.


• Support Windows, macOS and mobile device environments.


• Deploy, configure and support desktops, laptops, thin clients, tablets, telephony, audio-visual and mobile devices.


• Manage incidents and requests through ServiceNow while meeting agreed service levels.


• Perform software installation, reinstallation and troubleshooting activities.


• Support network connectivity, Wi-Fi services and printing solutions.


• Maintain IT asset inventory and deployment records.


• Create and maintain technical documentation and knowledge base articles.


• Support office moves, project activities and operational initiatives.


• Escalate issues appropriately and collaborate with local and global support teams.


• Participate in shift rotations and provide support across designated locations as required.

Profile

• Experience providing Level 1 and Level 2 desktop support.


• Experience supporting Windows and macOS environments.


• Strong customer service and communication skills.


• Experience with Microsoft Office and messaging platforms.


• Experience using incident or request management tools.


• Ability to troubleshoot a range of business applications.


• Experience supporting laptops, tablets and mobile devices.


• Ability to work independently and collaboratively in a fast-paced environment.


• Experience maintaining technical documentation and asset records.


• Banking or financial sector experience.


• Banking and financial software exposure.


• Microsoft certifications.


• Hardware-related accreditations.

About Inetum

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Additional Information

Location/Work Model

• 100% onsite role.


• Support provided across multiple office locations from an assigned support hub.

Overview