Deskside Support Technician (Azambuja)

Claranet Portugal; Azambuja; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Regular professional development

Certification paths resources

Regular teambuilding programs

Friendly workplace

Job summary

Claranet Portugal is seeking a Deskside Support Technician to join our internal team in Azambuja. You will install and monitor software/hardware, manage AD and email changes, and resolve client-site and remote issues to keep networks running smoothly.

Key responsibilities include diagnosing faults, supporting other Claranet teams, and ensuring seamless user experiences. Fluency in Portuguese is mandatory; English is a plus. On-site work with opportunities for development.

Qualifications

• Minimum 12th grade level (mandatory).
• Fluency in Portuguese (mandatory).
• Fluency in English (valued).
• Experience in Windows and MacOS troubleshooting and installation.
• Experience in Office 365 management (users, mail, licenses, policies).
• Experience in Microsoft Office environments troubleshooting and installation.
• Management of users and groups in Active Directory.
• Access and permissions management in Microsoft FileShare.
• Hardware and peripherals troubleshooting and installation.
• Networking troubleshooting and configuration (valued).
• Experience in managing CMDB assets.
• CompTIA Certification/ITIL (preferable).
• Remote access tools knowledge / ITSM tools.
• On-call support availability (out of work hours).
• Driving License.

Responsibilities

• Proceeds to install, control and monitor software and hardware in Desktop Management environments.
• Implements requests for user account changes in Windows domain Active Directory and email management systems.
• Resolves micro informatics issues primarily at the client's premises and/or remotely.
• Diagnosis of problems occurring in the network and in systems or operating faults.
• Hands and eyes to support another Claranet teams in our customer facilities.

Skills

Fluent English

Windows troubleshooting

MacOS troubleshooting

Office 365 management

Active Directory

Networking basics

Remote support

Problem solving

Education

12th grade or equivalent

Tools

Microsoft Office

Active Directory

MS Exchange/Email management

CMDB assets management

ITSM tools

Job description

We're fast learners, hard workers, natural collaborators... and weMake Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

Right now, we are looking for a Deskside Support Technician to integrate our internal team, based in Azambuja.

Your Responsibilities Include

• Proceeds to install, control and monitor software and hardware in our Desktop Management environments;
• Implements requests for user account changes in Windows domain Active Directory and email management systems;
• Resolves micro informatics issues primarily at the client's premises and / or remotely;
• Diagnosis of problems occurring in the network and in systems or operating faults;
• Hands and eyes to support another Claranet teams in our customer facilities.

You Must Have

• Minimum 12th grade level (mandatory);
• Fluency in portuguese (mandatory);
• Fluency in english (valued);
• Experience in Windows operating systems and MacOS (troubleshooting & instalation);
• Experience in Office 365 management (users, mailboxs, distribution lists, licencinng, policys, etc);
• Experience in Microsoft Office application environments (troubleshooting & instalation);
• Management of users and groups in Active Directory;
• Access and permissions management in Microsoft Fileshare;
• Hardware and peripherals (Troubleshooting, software and hardware installation);
• Knowledge of networking troubleshooting and configuration (valued).
• Experience in managing CMDB assets;
• Comptia Certification\ITIL (preferable);
• Remote access tools knowledge \ ITSM tools;
• On call support availability (out of work hours);
• Driving License.

We Value

• ITIL awareness and practice;
• Dynamism and initiative;
• High sense of responsibility;
• Ability to analyze and solve problems;
• Ability to prioritize tasks based on importance and urgency;
• Easy interpersonal relationship and team spirit.

We Offer

• Regular professional development;
• Certification paths resources;
• Regular teambuilding programs;
• Friendly workplace.

Workplace: Azambuja - On-site

Claranet: Make Modern Happen!