The Fixer Everyone Calls: French Helpdesk Support Technician

Cross Border Talents; Porto; Remote; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents is seeking a French-speaking Tier 3 support specialist to resolve complex issues for French-speaking users. The role involves assisting via tickets, chat, and video calls, and requires strong troubleshooting and communication skills.

Responsibilities include analyzing errors, verifying customer data in databases, and suggesting improvements to supervisors based on recurring incidents. This is a remote-first role with rotating shifts and occasional in-person days near Porto.

Qualifications

• Native-level French and English (B2) proficiency.
• Strong troubleshooting and communication skills.
• Experience analyzing application errors and assisting users.

Responsibilities

• Solve technical problems that weren't resolved at level 2.
• Analyze application errors and help users fix them.
• Check customer data in databases to prevent mistakes.
• Suggest improvements to supervisors based on incidents you see.

Skills

French (native)

English B2

Tools

MySQL

Postman

Slack

MS Office

Job description

When the first and second lines of support run out of answers, the ticket lands on your desk. You'll be the third-level expert who solves complex application problems for French-speaking users, through tickets, chat and video calls.

What you'll do

• Solve technical problems that weren't resolved at level 2
• Analyse application errors and help users fix them
• Check customer data in databases to prevent mistakes
• Suggest improvements to your supervisors based on the incidents you see

What you bring

• Native-level French and English B2
• Knowledge of MySQL, Postman, Slack and MS Office
• Strong troubleshooting and communication skills

Setup

Remote-first, rotating shifts Monday to Friday between 08:00 and 17:30, one office day per quarter near Porto.