E-commerce Customer Advisor- Danish Speaking (Remote Opportunity)

Cross Border Talents; Matosinhos; Teletrabalho; EUR 18 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation and housing support

Paid holiday and Christmas bonuses

Extra payment for working late hours

Fully remote work with hardware provided

Extra payment for late hours, public/…

Resumo da oferta

A recruitment agency is seeking a Danish-speaking E-commerce Customer Advisor to assist customers in their online shopping journey. This remote role offers competitive salaries, relocation assistance for international candidates, and the opportunity to work with a globally renowned tech brand. Candidates should be fluent in Danish and English, with strong communication skills. The position includes additional benefits such as bonuses and remote work with provided hardware.

Qualificações

• C2-level Danish (written and spoken).
• Excellent attention to detail and communication skills.
• Ability to manage tasks independently and meet deadlines.
• Willingness to work on rotating shifts.
• Already in Portugal or open to relocating from this role.
• EU member state passport or a valid residence card for Portugal.

Responsabilidades

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Conhecimentos

Attention to detail

Communication skills

Task management

Fluent English (C1)

Task management

Rotating shifts

Descrição da oferta de emprego

E-commerce Customer Advisor- Danish Speaking (Remote Opportunity)

Job Openings E-commerce Customer Advisor- Danish Speaking (Remote Opportunity)

About the job E-commerce Customer Advisor- Danish Speaking (Remote Opportunity)

Cross Border Talents is looking for Danish speakers to join our multinational client running an exciting project for a globally renowned tech brand in Portugal!

If you\'re still abroad, relocation assistance is provided, including housing!

Location: Remote from Continental Portugal
Contract: Full-time, 12-month renewable

Start dates: several dates available through June and July

About the Brand:
Work for a world-renowned technology company that has set industry standards for user experience, innovation, and premium customer service. You will be part of a team supporting their online store users.

Role Overview:
As a Danish-speaking E-commerce Support Specialist, you'll assist customers throughout their online shopping journey solving problems, answering questions, and making their experience smooth and satisfying.

Responsibilities

• Respond to customer queries on orders, deliveries, returns, and payments.
• Securely handle sensitive data and follow internal escalation procedures.
• Communicate professionally through email, phone, and chat.
• Collaborate with carriers and internal departments.

Requirements

• C2-level Danish and fluent English (C1) - written and spoken
• Excellent attention to detail and communication skills
• Ability to manage tasks independently and meet deadlines
• Willingness to work on rotating shifts
• Already in Portugal or open to relocating from this role
• EU member state passport or a valid residence card for Portugal

Offer

• Relocation and housing support for international candidates, as well as assistance with obtaining necessary documentation (taxpayer's number and social security number for Portugal)
• Competitive monthly salary
• Paid holiday and Christmas bonuses
• Extra payment for working late hours, public holidays and Sundays
• Fully remote work with hardware provided