Danish-speaking Customer Support Specialist

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 21 204 - 26 784; Tempo integral

Resumo da oferta

Savior Artigos Texteis Lda in Lisbon is hiring for a Danish-speaking customer support professional. You will deliver world-class service during a fixed daytime shift (08:00–17:00) and collaborate with an international team.

Requirements include fluent Danish, local residency in Lisbon, strong communication, and rights to work in Portugal. This role emphasizes empathy, active listening and a customer-first mindset.

Qualificações

• Danish language at native or fluent level (C1/C2) with strong written and verbal skills.
• Residence in or near Lisbon metropolitan area.
• Full availability for a fixed daytime schedule (08:00 - 17:00).
• Exceptional active listening, empathy and ability to connect with people.
• Valid Portuguese working rights (NIF, NISS, residency card/EU citizenship) for immediate start.
• Independent local residency required; relocation assistance not provided.

Responsabilidades

• Deliver high-quality, professional support to Danish-speaking customers via primary communication channels.
• Troubleshoot inquiries efficiently, ensuring a positive experience for every user.
• Maintain accurate customer records and follow up on unresolved cases.
• Collaborate with team leads and international colleagues to elevate service standards.

Conhecimentos

Active listening

Empathy

People skills

Descrição da oferta de emprego

Job Summary

Are you a fluent Danish speaker living in the beautiful city of Lisbon? A leading global customer experience provider is expanding its team and looking for a dynamic professional to deliver world‑class service. This role is perfect for a people‑person who loves solving problems and wants a stable, daytime corporate schedule in the heart of Portugal's capital. Forget late nights or unpredictable shifts—this position offers a standard daytime routine alongside a supportive, international team.

Responsibilities

• Deliver high-quality, professional support to Danish-speaking customers via primary communication channels.
• Troubleshoot inquiries efficiently, ensuring a seamless and positive experience for every user.
• Maintain accurate customer records and follow up on unresolved cases with a customer-first mindset.
• Collaborate with team leads and international colleagues to continuously elevate service standards.

Requirements

• Language: Native-level or fluent (C1/C2) proficiency in Danish, with strong written and verbal communication skills.
• Location: Must be a local candidate already residing in or around the Lisbon metropolitan area.
• Schedule: Full availability to work a fixed daytime schedule (08:00 - 17:00).
• Skills: Exceptional active listening, empathy, and a natural ability to connect with people.
• Legality: Possession of valid Portuguese working rights (NIF, NISS, or residency card/EU citizenship) for an immediate start.
• Please note: Independent local residency is required as relocation assistance is not provided for this opening.