Danish Speaker in Sofia: Paid Relocation Customer Support

Mercier Consultancy Group; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Relocation Package

Monthly Performance Bonus

Health Insurance

Fully Paid Training Programme

Career Development Opportunities

Multicultural workplace

Resumo da oferta

Mercier Consultancy Group is seeking motivated Danish‑speaking professionals to join our Customer Support Services team on‑site in Sofia, Bulgaria. We offer a fully paid relocation package and a dynamic international work environment with opportunities for career growth.

You will deliver high‑quality Danish language support via phone, email, and live chat. You will use CRM and ticketing tools to record interactions, resolve inquiries, and collaborate with cross‑functional teams to ensure

Qualificações

• Danish language fluency is essential for the role.
• Experience in customer support or call centre is advantageous.
• Good written and spoken English for internal communication.

Responsabilidades

• Deliver high‑quality Danish‑speaking customer support via phone, email, and live chat.
• Identify, assess, and resolve inquiries and issues in a timely, professional manner.
• Maintain accurate records of interactions in CRM and ticketing systems.
• Collaborate with technical support, billing, and escalations to resolve complex issues.
• Adhere to SLAs and internal quality standards.

Conhecimentos

Danish language

Customer service

Communication

Ferramentas

CRM systems

Ticketing systems

Descrição da oferta de emprego

Mercier Consultancy Group is seeking motivated Danish‑speaking professionals to join our Customer Support Services team on‑site in Sofia, Bulgaria. We offer a fully paid relocation package and a dynamic international work environment with opportunities for career growth.

You will deliver high‑quality Danish language support via phone, email, and live chat. You will use CRM and ticketing tools to record interactions, resolve inquiries, and collaborate with cross‑functional teams to ensure