Danish CX Specialist - Remote Braga Area

KultureTalent - Global Talent; Braga; Teletrabalho; EUR 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Healthcare coverage

Transportation bonus

Exclusive discounts

Comprehensive training

Career development

Fully remote

Resumo da oferta

KultureTalent - Global Talent is seeking a Danish Customer Experience Agent to work remotely from Braga, Portugal. The role emphasizes delivering high-quality customer service for Danish-speaking clients, requiring strong communication and problem-solving abilities.

Responsibilities include resolving issues, documenting interactions in the CRM, and staying updated on offers and policies. English proficiency is mandatory; prior customer support experience is a plus.

Qualificações

• Fluency in Danish (C1 level or above) and advance in English.
• Excellent communication and interpersonal skills.
• Prior experience in customer support is a plus but not mandatory.
• Strong problem-solving abilities and attention to detail.

Responsabilidades

• Utilize knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Stay updated on client's latest offers, policies, and services to provide accurate information.
• Exhibit warmth and enthusiasm in every customer interaction.

Conhecimentos

Danish fluency

English proficiency

Communication skills

Customer service experience

Descrição da oferta de emprego

KultureTalent - Global Talent is seeking a Danish Customer Experience Agent to work remotely from Braga, Portugal. The role emphasizes delivering high-quality customer service for Danish-speaking clients, requiring strong communication and problem-solving abilities.

Responsibilities include resolving issues, documenting interactions in the CRM, and staying updated on offers and policies. English proficiency is mandatory; prior customer support experience is a plus.