Czech-Speaking Medical Tech Support Expert (Lisbon)

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is hiring a Czech-speaking Customer Support Specialist to assist customers by phone, email and chat. You will answer questions about medical devices and services, and guide users through product features with a friendly, patient approach.

Requirements include fluent Czech and good English, strong communication, empathy, and a detailed, structured work style. All interactions are documented in SAP CRM and escalated when needed to ensure quality support.

Qualifications

• Fluent Czech required.
• Good English required.
• Excellent communication and empathy.
• Detailed, structured work style.

Responsibilities

• Assist customers via phone, email and chat with questions about medical devices and services.
• Troubleshoot connections between insulin pumps and smartphone apps.
• Guide users through product features and workflows.
• Document interactions in SAP CRM and escalate when needed.

Skills

Fluent Czech

English proficiency

Strong communication

Empathy

Detailed, structured work style

Tools

SAP CRM

Job description

Cross Border Talents in Lisbon, Portugal is hiring a Czech-speaking Customer Support Specialist to assist customers by phone, email and chat. You will answer questions about medical devices and services, and guide users through product features with a friendly, patient approach.

Requirements include fluent Czech and good English, strong communication, empathy, and a detailed, structured work style. All interactions are documented in SAP CRM and escalated when needed to ensure quality support.