French Customer Support in Lisbon - Welcome Bonus 3000 - NO Nights Shifts

Cross Border Talents; Sintra; Sur place; EUR 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Onsite work

Résumé du poste

A customer support firm in Lisbon is looking for a French Customer Support Specialist to join their dynamic team. This role involves acting as the first point of contact for clients, assisting with various inquiries via phone, email, and live chat. Candidates should be fluent in French (C2 level), have a passion for customer service, and possess strong communication skills. The position offers a competitive salary, performance bonuses, meal allowances, and transportation support in a collaborative office environment.

Qualifications

• Fluency in French at C2 level is essential.
• 0-1 year of experience in customer support is acceptable.
• Eagerness to learn and grow within the role.

Responsabilités

• Act as the first point of contact for customers via phone, email, and chat.
• Respond to inquiries regarding service information and account support.
• Accurately document all customer interactions.

Connaissances

Fluent in French (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Description du poste

French Customer Support in Lisbon - Welcome Bonus 3000 - NO Nights Shifts

Job Openings French Customer Support in Lisbon - Welcome Bonus 3000 - NO Nights Shifts

About the job French Customer Support in Lisbon - Welcome Bonus 3000 - NO Nights Shifts

Launch Your Career in Customer Support!

Join a dynamic, collaborative environment where professionalism and empathy guide every customer interaction. If youre proactive, detail-oriented, and passionate about helping people, this role could be the perfect match for you.

Role Overview:

As a Customer Support Specialist, youll be the first point of contact for clients, handling inquiries through phone calls, emails, and live chat. Your mission will be to provide clear solutions, resolve issues efficiently, and ensure a seamless customer experience.

Key Responsibilities:

• Communicate with customers in a professional, friendly manner via phone, email, and chat
• Respond to a wide range of inquiries, from service information to account support and troubleshooting
• Provide guidance, resolve concerns, and ensure customers feel supported throughout their journey
• Accurately document cases and maintain up-to-date records of customer interactions
• Escalate complex or sensitive issues according to established procedures
• Collaborate with internal teams to deliver accurate, timely resolutions
• Consistently achieve service quality and response time targets
• Stay informed about product updates, company policies, and industry best practices to deliver top-tier support

Requirements:

• Fluent inFrench (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:Competitive compensation that values your skills
• Performance Bonus:Recognizing your achievements
• Meal Allowance:Covering your daily meals
• Transportation Support:Assisting with commuting costs
• Relocation Package:Assistance to make your move smooth and stress-free
• Onsite Work:Engage and grow in a collaborative office environment

Ready to take the next step?Apply today and be part of a team that values innovation and excellence!