French & English-Speaking Customer Service Representatives

Career Nest Academy; Coimbra; Presencial; EUR 12.000 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Shared accommodation

Meal allowance

Relocation support

Descripción de la vacante

Career Nest Academy is hiring a Customer Service Representative on-site in Porto, Portugal. The role focuses on delivering personalized support for a car rental brand, handling inquiries via phone, email, and chat, and resolving post-rental issues in a fast-paced environment.

The position runs on a 6-month contract with weekends off, offering monthly gross salary of €1,000 paid across 14 months plus a daily meal allowance and comprehensive relocation support including shared accommodation for up

Formación

• Fluent in French and English (spoken and written).
• 1+ years of experience in customer service or contact center environment preferred.
• Strong interpersonal and conflict-resolution skills.
• Ability to identify sales opportunities and suggest add-on services.
• Comfort working with modern digital tools and internal support systems.

Responsabilidades

• Deliver outstanding, personalized customer care via phone, email, and messaging platforms.
• Handle post-rental resolutions with empathy, including billing questions and damage reports.
• Promote relevant optional products and mobility services to meet client needs.

Conocimientos

Bilingual French-English

Customer service

Communication

Sales mindset

Herramientas

CRM tools

Descripción del empleo

Looking for an exciting career opportunity in one of Europe's most picturesque cities? We are hiring customer-centric French & English-speaking Customer Service Representatives to support one of Europe's leading car rental brands from Porto.

Combine personal growth with guaranteed free weekends and comprehensive shared accommodation support for up to a full year!

Key Highlights & Position Details:

• Position: Customer Service Representative (Car Rental Division)


• Location: Porto, Portugal


• Work Type: 100% On-site


• Schedule: Monday to Friday, between 07:00 and 18:00 (rotational daytime shifts)


• Days Off: Every Saturday and Sunday off


• Contract Type: 6-month contract

Compensation & Benefits Package:

• Gross Salary: €1,000 gross per month (paid over 14 months per year)


• Meal Allowance: €7.63 net per working day


• Comprehensive Relocation Support:
  
  
  
  • Shared accommodation provided for up to 12 months for candidates moving from outside Portugal (detailed conditions discussed during the interview; flight tickets are not covered)
  
  
  • Dedicated on-the-ground support to help you settle smoothly into life in Porto
  
  
  
  

Core Responsibilities:

• Deliver outstanding, personalized customer care via phone, email, and messaging platforms


• Handle post-rental resolutions with empathy and precision, including billing questions and damage reports


• Highlight relevant optional products and tailored mobility services to meet client needs

Requirements:

• Full professional fluency / native level in French and English (both written and spoken)


• 1+ years of previous experience in a customer service or contact center environment (preferred)


• Strong interpersonal communication and conflict-resolution abilities


• Commercial mindset with the ability to identify sales opportunities and recommend add-on services


• Comfort working with modern digital tools and internal support systems