Customer Support Specialist -Consumer Electronics

Cross Border Talents; Vila Franca de Xira; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Daily meal allowance

Performance-based bonus

Job summary

Cross Border Talents seeks a Customer Support Specialist to join our Lisbon team. You will be the first point of contact for Italian-speaking clients, providing post-sales technical support for leading appliance brands.

On-site role in Lisbon with standard hours, 08:00–18:00, Monday to Saturday with one rotational day off. Daily meal allowance and a performance-based bonus are offered.

Qualifications

• Native or C2-level Italian with professional English
• Strong customer-centric mindset with excellent communication
• Ability to diagnose and troubleshoot using workflows
• Willing to relocate to Lisbon

Responsibilities

• Serve as the primary point of contact for Italian-speaking customers via phone and email
• Deliver first-class technical support and post-sales assistance for appliance brands
• Perform initial diagnostics and troubleshoot product issues using workflows
• Handle customer inquiries regarding product information, orders, and repairs
• Utilize multiple software platforms during customer interactions
• Escalate complex issues to appropriate internal departments
• Maintain high levels of customer satisfaction through proactive problem-solving

Skills

Italian native/C2

English proficiency

Customer focus

Technical troubleshooting

Tools

CRM software

Ticketing systems

Job description

Job Summary

Are you a native Italian speaker looking for an exciting career opportunity in Lisbon? We are seeking a dedicated and customer-oriented Customer Support Specialist to join our multicultural team in Lisbon. In this role, you will serve as the first point of contact for clients, providing top-tier post-sales technical support and troubleshooting for leading domestic appliance brands.

Key Responsibilities

• Serve as the primary point of contact for Italian-speaking customers via phone and email.
• Deliver first-class technical support and post-sales assistance for various small domestic appliance brands.
• Perform initial diagnostics and troubleshoot product issues using standardized procedures and video guides/tutorials.
• Handle customer inquiries regarding product information, order follow-ups, minor repairs, and complaints.
• Utilize multiple software platforms seamlessly during customer interactions.
• Escalate complex or specialized technical issues to the appropriate internal departments when needed.
• Maintain high levels of customer satisfaction through proactive problem-solving and excellent service.

Requirements

• Language Proficiency: Native or C2-level Italian and professional working fluency in English.
• Customer Focus: Strong customer-centric mindset with excellent written and verbal communication skills.
• Technical Aptitude: Ability to conduct initial diagnostics, follow troubleshooting workflows, and learn new software tools quickly.
• Problem-Solving: Proactive, patient, and resourceful when addressing customer complaints or technical glitches.
• Location: Must be currently residing in Portugal or able to relocate independently to Lisbon.

Work Schedule & Benefits

• Work Model: 100% On-site in Lisbon, Portugal.
• Working Hours: 08:00 AM – 06:00 PM (Portuguese Time).
• Schedule: Monday to Saturday (including bank holidays), with Sunday fixed off + 1 rotational day off per week.
• Benefits: Daily meal allowance and performance-based bonus.