Customer Support Specialist -Consumer Electronics

Cross Border Talents; Setúbal; Presencial; EUR 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Daily meal allowance

Performance-based bonus

Descripción de la vacante

Cross Border Talents in Lisbon is seeking a native Italian-speaking Customer Support Specialist to join a multicultural team. You will be the first contact for clients, providing post-sales technical support and troubleshooting for leading domestic appliance brands.

You will diagnose issues, guide customers toward solutions, use multiple software platforms, and escalate complex problems as needed. The role is 100% on-site in Lisbon with meals and a performance bonus, requiring relocation if

Formación

• Native or C2-level Italian with professional English fluency.
• Strong customer-centric mindset and excellent communication skills.
• Ability to perform initial diagnostics and learn new software quickly.
• Proactive, patient, and resourceful in solving problems.
• Location: residing in Portugal or able to relocate to Lisbon.

Responsabilidades

• Serve as the primary point of contact for Italian-speaking customers via phone and email.
• Provide first-class technical support and post-sales assistance for appliance brands.
• Perform initial diagnostics and troubleshoot product issues using standard workflows and video guides.
• Handle inquiries about product information, order follow-ups, minor repairs, and complaints.
• Escalate complex issues to internal teams when needed.
• Maintain high customer satisfaction through proactive problem solving.

Conocimientos

Italian fluency

Customer focus

Diagnostics basics

Problem solving

Relocation to Lisbon

Descripción del empleo

Job Summary

Are you a native Italian speaker looking for an exciting career opportunity in Lisbon? We are seeking a dedicated and customer-oriented Customer Support Specialist to join our multicultural team in Lisbon. In this role, you will serve as the first point of contact for clients, providing top-tier post-sales technical support and troubleshooting for leading domestic appliance brands.

Key Responsibilities

• Serve as the primary point of contact for Italian-speaking customers via phone and email.
• Deliver first-class technical support and post-sales assistance for various small domestic appliance brands.
• Perform initial diagnostics and troubleshoot product issues using standardized procedures and video guides/tutorials.
• Handle customer inquiries regarding product information, order follow-ups, minor repairs, and complaints.
• Utilize multiple software platforms seamlessly during customer interactions.
• Escalate complex or specialized technical issues to the appropriate internal departments when needed.
• Maintain high levels of customer satisfaction through proactive problem-solving and excellent service.

Requirements

• Language Proficiency: Native or C2-level Italian and professional working fluency in English.
• Customer Focus: Strong customer-centric mindset with excellent written and verbal communication skills.
• Technical Aptitude: Ability to conduct initial diagnostics, follow troubleshooting workflows, and learn new software tools quickly.
• Problem-Solving: Proactive, patient, and resourceful when addressing customer complaints or technical glitches.
• Location: Must be currently residing in Portugal or able to relocate independently to Lisbon.

Work Schedule & Benefits

• Work Model: 100% On-site in Lisbon, Portugal.
• Working Hours: 08:00 AM – 06:00 PM (Portuguese Time).
• Schedule: Monday to Saturday (including bank holidays), with Sunday fixed off + 1 rotational day off per week.
• Benefits: Daily meal allowance and performance-based bonus.