Customer Support Specialist -Consumer Electronics

Cross Border Talents; Cascais; Sur place; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Daily meal allowance

Performance-based bonus

Résumé du poste

Cross Border Talents in Lisbon seeks a dedicated Italian-speaking Customer Support Specialist to be the first point of contact for clients, delivering post-sales technical support for leading appliance brands.

The role requires native-level Italian and professional English, a customer-focused attitude, and the ability to diagnose issues following established workflows. On-site in Lisbon with meal allowance as a perk.

Qualifications

• Native or C2-level Italian and professional working fluency in English.
• Strong customer-centric mindset with excellent written and verbal communication.

Responsabilités

• Serve as primary contact for Italian-speaking customers by phone and email.
• Provide first-class post-sales technical support for various small domestic appliance brands.
• Perform initial diagnostics and follow troubleshooting workflows using standard procedures and guides.
• Handle customer inquiries regarding product information, orders, minor repairs, and complaints.
• Utilize multiple software platforms during customer interactions.
• Escalate complex issues to appropriate internal departments when needed.
• Maintain high levels of customer satisfaction through proactive problem-solving and excellent service.

Connaissances

Italian language

English fluency

Customer service

Troubleshooting

Description du poste

Job Summary

Are you a native Italian speaker looking for an exciting career opportunity in Lisbon? We are seeking a dedicated and customer-oriented Customer Support Specialist to join our multicultural team in Lisbon. In this role, you will serve as the first point of contact for clients, providing top-tier post-sales technical support and troubleshooting for leading domestic appliance brands.

Key Responsibilities

• Serve as the primary point of contact for Italian-speaking customers via phone and email.
• Deliver first-class technical support and post-sales assistance for various small domestic appliance brands.
• Perform initial diagnostics and troubleshoot product issues using standardized procedures and video guides/tutorials.
• Handle customer inquiries regarding product information, order follow-ups, minor repairs, and complaints.
• Utilize multiple software platforms seamlessly during customer interactions.
• Escalate complex or specialized technical issues to the appropriate internal departments when needed.
• Maintain high levels of customer satisfaction through proactive problem-solving and excellent service.

Requirements

• Language Proficiency: Native or C2-level Italian and professional working fluency in English.
• Customer Focus: Strong customer-centric mindset with excellent written and verbal communication skills.
• Technical Aptitude: Ability to conduct initial diagnostics, follow troubleshooting workflows, and learn new software tools quickly.
• Problem-Solving: Proactive, patient, and resourceful when addressing customer complaints or technical glitches.
• Location: Must be currently residing in Portugal or able to relocate independently to Lisbon.

Work Schedule & Benefits

• Work Model: 100% On-site in Lisbon, Portugal.
• Working Hours: 08:00 AM – 06:00 PM (Portuguese Time).
• Schedule: Monday to Saturday (including bank holidays), with Sunday fixed off + 1 rotational day off per week.
• Benefits: Daily meal allowance and performance-based bonus.