Customer Support Specialist -Consumer Electronics

Cross Border Talents; Barreiro; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Daily meal allowance

Performance-based bonus

Job summary

Cross Border Talents in Lisbon seeks a Customer Support Specialist who is a native Italian speaker and fluent in English to join our multicultural team on-site. You will be the first point of contact for clients, providing post-sales technical support for leading domestic appliance brands.

You will handle inquiries, perform diagnostics, and escalate complex issues while maintaining high customer satisfaction with proactive service standards.

Qualifications

• Native or near-native Italian with professional English.
• Strong customer focus and communication skills.
• Ability to diagnose issues using documented troubleshooting steps.
• Willing to relocate to Lisbon, Portugal.

Responsibilities

• Act as first contact for Italian-speaking customers by phone and email.
• Provide post-sales technical support for domestic appliance brands.
• Perform initial diagnostics and follow troubleshooting workflows.
• Handle inquiries on product information, orders, repairs, and complaints.
• Escalate complex issues to internal departments when needed.
• Maintain high customer satisfaction through proactive service.

Skills

Italian native

English proficiency

Customer focus

Technical aptitude

Problem solving

Relocation to Lisbon

CRM platforms

Tools

CRM platforms

Job description

Job Summary

Are you a native Italian speaker looking for an exciting career opportunity in Lisbon? We are seeking a dedicated and customer-oriented Customer Support Specialist to join our multicultural team in Lisbon. In this role, you will serve as the first point of contact for clients, providing top-tier post-sales technical support and troubleshooting for leading domestic appliance brands.

Key Responsibilities

• Serve as the primary point of contact for Italian-speaking customers via phone and email.
• Deliver first-class technical support and post-sales assistance for various small domestic appliance brands.
• Perform initial diagnostics and troubleshoot product issues using standardized procedures and video guides/tutorials.
• Handle customer inquiries regarding product information, order follow-ups, minor repairs, and complaints.
• Utilize multiple software platforms seamlessly during customer interactions.
• Escalate complex or specialized technical issues to the appropriate internal departments when needed.
• Maintain high levels of customer satisfaction through proactive problem-solving and excellent service.

Requirements

• Language Proficiency: Native or C2-level Italian and professional working fluency in English.
• Customer Focus: Strong customer-centric mindset with excellent written and verbal communication skills.
• Technical Aptitude: Ability to conduct initial diagnostics, follow troubleshooting workflows, and learn new software tools quickly.
• Problem-Solving: Proactive, patient, and resourceful when addressing customer complaints or technical glitches.
• Location: Must be currently residing in Portugal or able to relocate independently to Lisbon.

Work Schedule & Benefits

• Work Model: 100% On-site in Lisbon, Portugal.
• Working Hours: 08:00 AM – 06:00 PM (Portuguese Time).
• Schedule: Monday to Saturday (including bank holidays), with Sunday fixed off + 1 rotational day off per week.
• Benefits: Daily meal allowance and performance-based bonus.