Customer Support Specialist -Consumer Electronics

Cross Border Talents; Seixal; Sur place; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Daily meal allowance

Performance-based bonus

Résumé du poste

Cross Border Talents seeks a Customer Support Specialist in Lisbon for Italian-speaking clients. You will be the first contact, delivering technical post-sales support and troubleshooting for leading appliance brands.

Requirements include native Italian and fluent English, a customer-focused approach, and the ability to diagnose issues using standard workflows. This is an on-site role with Portuguese local time hours and meal allowance.

Qualifications

• Native or C2-level Italian with professional English proficiency.
• Strong customer-centric mindset and communication skills.
• Ability to perform initial diagnostics and follow troubleshooting workflows.
• Proactive, patient and resourceful in addressing customer issues.
• Location: reside in Portugal or relocate to Lisbon.

Responsabilités

• Be primary contact for Italian-speaking customers by phone and email.
• Provide first-class technical support and post-sales assistance.
• Conduct initial diagnostics using standardized procedures.
• Address inquiries about product information, orders, and repairs.
• Utilize multiple software platforms during interactions.
• Escalate complex issues to internal teams when needed.
• Maintain high customer satisfaction through proactive problem-solving.

Connaissances

Italian language

English proficiency

Customer focus

Technical aptitude

Problem solving

Outils

CRM software

Description du poste

Job Summary

Are you a native Italian speaker looking for an exciting career opportunity in Lisbon? We are seeking a dedicated and customer-oriented Customer Support Specialist to join our multicultural team in Lisbon. In this role, you will serve as the first point of contact for clients, providing top-tier post-sales technical support and troubleshooting for leading domestic appliance brands.

Key Responsibilities

• Serve as the primary point of contact for Italian-speaking customers via phone and email.
• Deliver first-class technical support and post-sales assistance for various small domestic appliance brands.
• Perform initial diagnostics and troubleshoot product issues using standardized procedures and video guides/tutorials.
• Handle customer inquiries regarding product information, order follow-ups, minor repairs, and complaints.
• Utilize multiple software platforms seamlessly during customer interactions.
• Escalate complex or specialized technical issues to the appropriate internal departments when needed.
• Maintain high levels of customer satisfaction through proactive problem-solving and excellent service.

Requirements

• Language Proficiency: Native or C2-level Italian and professional working fluency in English.
• Customer Focus: Strong customer-centric mindset with excellent written and verbal communication skills.
• Technical Aptitude: Ability to conduct initial diagnostics, follow troubleshooting workflows, and learn new software tools quickly.
• Problem-Solving: Proactive, patient, and resourceful when addressing customer complaints or technical glitches.
• Location: Must be currently residing in Portugal or able to relocate independently to Lisbon.

Work Schedule & Benefits

• Work Model: 100% On-site in Lisbon, Portugal.
• Working Hours: 08:00 AM – 06:00 PM (Portuguese Time).
• Schedule: Monday to Saturday (including bank holidays), with Sunday fixed off + 1 rotational day off per week.
• Benefits: Daily meal allowance and performance-based bonus.