Customer Support Specialist -Consumer Electronics

Cross Border Talents; Estoril; Sur place; EUR 17 000 - 21 000; Plein temps

Avantages offerts par ce poste

Daily meal allowance

Performance-based bonus

Résumé du poste

Cross Border Talents in Lisbon is seeking a Customer Support Specialist to be the first point of contact for Italian-speaking clients, providing post-sales technical support for leading domestic appliance brands.

You will diagnose issues, guide customers through troubleshooting steps, and coordinate with internal teams. Fluency in Italian and professional English is required, with relocation to Lisbon if necessary.

Qualifications

• Native or C2-level Italian with professional English fluency.
• Strong customer-centric mindset and excellent written and verbal communication.
• Ability to perform initial diagnostics and follow troubleshooting workflows.
• Willingness to learn new software tools.
• Location: reside in Portugal or relocate to Lisbon.

Responsabilités

• Serve as the primary point of contact for Italian-speaking customers via phone and email.
• Deliver first-class technical support and post-sales assistance for various small domestic appliance brands.
• Conduct initial diagnostics and follow troubleshooting workflows.
• Handle inquiries regarding product information, orders, repairs, and complaints.
• Utilize multiple software platforms during customer interactions and escalate when needed.

Connaissances

Italian (native)

English (professional)

Customer focus

Problem solving

Technical aptitude

Outils

CRM tools

Diagnostics tools

Description du poste

Job Summary

Are you a native Italian speaker looking for an exciting career opportunity in Lisbon? We are seeking a dedicated and customer-oriented Customer Support Specialist to join our multicultural team in Lisbon. In this role, you will serve as the first point of contact for clients, providing top-tier post-sales technical support and troubleshooting for leading domestic appliance brands.

Key Responsibilities

• Serve as the primary point of contact for Italian-speaking customers via phone and email.
• Deliver first-class technical support and post-sales assistance for various small domestic appliance brands.
• Perform initial diagnostics and troubleshoot product issues using standardized procedures and video guides/tutorials.
• Handle customer inquiries regarding product information, order follow-ups, minor repairs, and complaints.
• Utilize multiple software platforms seamlessly during customer interactions.
• Escalate complex or specialized technical issues to the appropriate internal departments when needed.
• Maintain high levels of customer satisfaction through proactive problem-solving and excellent service.

Requirements

• Language Proficiency: Native or C2-level Italian and professional working fluency in English.
• Customer Focus: Strong customer-centric mindset with excellent written and verbal communication skills.
• Technical Aptitude: Ability to conduct initial diagnostics, follow troubleshooting workflows, and learn new software tools quickly.
• Problem-Solving: Proactive, patient, and resourceful when addressing customer complaints or technical glitches.
• Location: Must be currently residing in Portugal or able to relocate independently to Lisbon.

Work Schedule & Benefits

• Work Model: 100% On-site in Lisbon, Portugal.
• Working Hours: 08:00 AM – 06:00 PM (Portuguese Time).
• Schedule: Monday to Saturday (including bank holidays), with Sunday fixed off + 1 rotational day off per week.
• Benefits: Daily meal allowance and performance-based bonus.