Customer Support Representative – Travel Marketplace – Lisbon or Porto

People Hive HR Consultancies LLC; Lisboa; On-site; EUR 9,600 - 11,000; Full time

Benefits offered by this job

Performance bonus up to €120

Meal allowance €8.50/day

22 days annual leave

Holiday bonuses equal to 1 month base

Health insurance after 6 months

Relocation support €200 travel

Accommodation support €360/month for 3

Job summary

People Hive HR Consultancies LLC is seeking an entry-level Customer Support Representative for a Travel Marketplace in Lisbon or Porto. You will be the first point of contact for Spanish-speaking customers, handling calls, chats and emails, researching issues and escalating complex cases as needed.

The role requires Spanish (C2) and English (B2) proficiency, EU citizenship, and relocation support options. The position is on-site, full-time, with a relocation and benefits package including health

Qualifications

• Spanish C2, with C1 in both written and spoken proficiency required to pass online assessments
• English B2
• EU citizen (work permit holders and visa sponsorship not accepted)
• Based in Portugal or willing to relocate to Porto
• High school diploma and ability to provide a clean criminal record

Responsibilities

• Resolve customer issues across calls, chats and emails
• Research and troubleshoot problems
• Mediate between users and escalate anything complex
• Use templates where appropriate

Skills

Spanish language

English language

Education

High school diploma

Job description

People Hive is supporting a client in the search for a Customer Support Representative – Travel Marketplace (Spanish) to join their team in Lisbon or Porto.

This is an entry-level, on-site customer support role for Spanish-speaking Advisors acting as the first point of contact for a global travel and accommodation marketplace. Day-to-day, the successful candidate will resolve customer issues across calls, chats and emails, research and troubleshoot problems, mediate between users and escalate anything complex, using templates where appropriate. A relocation package is available for Spanish speakers moving to Porto.

Critical Requirements

• Spanish C2, with C1 in both written and spoken proficiency required to pass online assessments
• English B2
• EU citizen (work permit holders and visa sponsorship not accepted)
• Based in Portugal or willing to relocate to Porto
• High school diploma and ability to provide a clean criminal record

What's on Offer

• Performance bonus of up to €120 based on KPIs (from the 4th month)
• Meal allowance of €8.50 per worked day
• 22 business days of annual leave
• Christmas and holiday bonuses, each equal to one month of base salary
• Health insurance plan after 6 months on contract
• Relocation support for EU citizens: travel ticket reimbursement of up to €200 (after 3 months, on receipt)
• Accommodation support of €360 per month for 3 months, plus assistance with temporary and permanent accommodation

Priority: URGENT

Location: Lisbon or Porto

Working arrangement: Onsite

Employment: Full-time

Languages: Spanish + English

Seniority: Entry level

Industry: Travel / Customer Experience (BPO)

Salary: €945 gross per month

People Hive HR Consultancies LLC is acting as the recruitment partner for this vacancy. Applications will be handled confidentially and shared with the client as part of the recruitment process.

Job Reference: PH-DSR-090