Customer Support Representative - Polish Speaker | Porto, Portugal

Cross Border Talents; Porto; Presencial; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Cross Border Talents in Porto is seeking a Customer Support Representative to join our frontline team on-site. You will field questions, solve problems, and ensure customers leave each conversation satisfied.

Role focuses on accurate case notes, collaboration with teammates, and timely follow-up on open cases. While some customer-facing experience helps, a proactive, tech‑comfortable mindset is valued in a multilingual European market.

Qualificações

• Excellent written and verbal communication in a professional tone.
• Strong organizational skills and multitasking ability.
• Customer-facing experience is a plus but not required.

Responsabilidades

• Keep internal systems and case notes accurate and current
• Contribute to a supportive, collaborative team environment
• Follow up on open cases to close them effectively
• Recognize escalation needs versus resolution at first contact

Conhecimentos

Clear communication

Organizational skills

Customer-facing experience

Descrição da oferta de emprego

A well-established company in Porto is expanding and looking to bring on a Customer Support Representative.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Key Responsibilities:

• Keep internal systems and case notes accurate and current
• Contribute to a supportive, collaborative team environment
• Follow up on open cases rather than letting them sit
• Recognize when something needs escalating versus resolving directly

Requirements:

• Clear, professional communication style, written and verbal
• Able to stay organized when handling multiple cases at once
• Some prior customer-facing experience is a plus, though not essential
• Reasonably tech-comfortable - happy learning new internal systems

Working Conditions:

• Work model: On-Site

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.