Customer Support Representative - Polish Speaker | Lisbon, Portugal

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 28 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is hiring a Customer Support Representative to join their growing team serving Polish-speaking customers. In this on-site role you will be the voice customers hear, combining a friendly tone with clear follow-through.

You will work with an international network across Europe, handle cases promptly, and help identify recurring issues for permanent improvements, while thriving in a fast-paced environment.

Qualificações

• Proficiency in English and Polish is required.
• Right to work in Portugal without sponsorship.
• Eligible to work in the EU.

Responsabilidades

• Contribute to a supportive, collaborative team environment.
• Follow up on open cases.
• Stay calm and clear with customers even when they're frustrated.
• Flag recurring issues for root-cause resolution.

Conhecimentos

English

Polish

Descrição da oferta de emprego

An employer in Lisbon is hiring for a Customer Support Representative role and building out their Polish team.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What you'd be doing:

• Contribute to a supportive, collaborative team environment
• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source

What we're looking for:

• Solid working English alongside your Polish
• Right to work in the country without sponsorship required
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Comfortable in a fast-moving, customer-facing role

Details:

• Work model: On-Site

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.