Customer Support Representative - French Speaker

Cross Border Talents; Lisboa; Presencial; EUR 19 000 - 27 000; Tempo integral

Resumo da oferta

Cross Border Talents is seeking a Customer Support Representative in Lisbon, Portugal. You will be handling inquiries in French, maintaining accurate case notes, and ensuring customer satisfaction in a fast-paced, on-site setting.

You will need strong organizational skills, the right to work in the EU without sponsorship, and the ability to work effectively in a customer-facing role. This is an on-site opportunity in Portugal with potential for growth within the team.

Qualificações

• Fluent in French is required or highly preferred.
• Experience in customer support or service roles is advantageous.
• Capable of working in a fast-paced, customer-facing environment.

Responsabilidades

• Keep internal systems and case notes accurate and up-to-date.
• Resolve customer issues efficiently while maintaining quality.
• Recognize when escalation is needed and route accordingly.
• Contribute to a collaborative team environment.

Conhecimentos

French (fluency)

Customer service

Multitasking

Descrição da oferta de emprego

This Customer Support Representative opening in Lisbon, Portugal is a good fit for someone who's fluent in French and ready for a new challenge.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What you'd be doing:

• Keep internal systems and case notes accurate and current
• Resolve issues efficiently without cutting corners on quality
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment

What we're looking for:

• Able to stay organized when handling multiple cases at once
• Right to work in the country without sponsorship required
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Comfortable in a fast-moving, customer-facing role

Details:

• Work model: On-Site

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.