Customer Service - Dutch Speaker

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is seeking a Customer Service representative to handle inquiries across phone, chat, and email. You will resolve issues efficiently, ensuring quality and customer satisfaction, while flagging recurring problems for root-cause analysis.

The role requires strong communication, organization, and the ability to work in a fast-paced, customer-facing environment. On-site work in Lisbon, Portugal is expected, with a focus on delivering helpful, timely support to

Qualificações

• Right to work in the country without sponsorship
• Ability to stay organized while handling multiple cases
• Clear, professional communication style (written and verbal)
• Comfortable in a fast-moving, customer-facing role

Responsabilidades

• Respond to customer questions across phone, chat, and/or email
• Resolve issues efficiently without compromising quality
• Flag recurring issues so they can be addressed at the source
• Stay calm and clear with customers even when they're frustrated

Conhecimentos

Customer service

Communication

Organization

Multi-tasking

Calm under pressure

Descrição da oferta de emprego

We're helping an employer in Lisbon, Portugal find their next Customer Service.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What you'd be doing:

• Respond to customer questions across phone, chat, and/or email
• Resolve issues efficiently without cutting corners on quality
• Flag recurring issues so they can be addressed at the source
• Stay calm and clear with customers even when they're frustrated

What we're looking for:

• Right to work in the country without sponsorship required
• Able to stay organized when handling multiple cases at once
• Clear, professional communication style, written and verbal
• Comfortable in a fast-moving, customer-facing role

Details:

• Work model: On-Site

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.