French-Speaking Customer Support Advisor

Cross Border Talents; Lisboa; Presencial; EUR 11 171 - 13 380; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Language Bonus: €150/month

Performance Bonus: €80/month

Meal Allowance: €7/day

Resumo da oferta

Cross Border Talents is looking for a French-Speaking Customer Support Advisor to join their team in Lisbon. If you are a fluent French speaker eager to build an international career in a multicultural environment, this is your chance.

Your responsibilities will include providing exceptional customer service across various channels, assisting customers, and resolving issues efficiently. The role offers a competitive salary of €1,100/month plus bonuses and is ideal for those passionate about customer service.

Qualificações

• Native or fluent French (C1/C2 level) required.
• Good command of English is necessary.
• Strong communication and interpersonal skills are essential.

Responsabilidades

• Provide customer support via phone, email, and chat in French.
• Assist customers with inquiries and service requests.
• Resolve customer issues efficiently while ensuring satisfaction.

Conhecimentos

Fluent French (C1/C2 level)

Good command of English

Strong communication skills

Customer-oriented mindset

Problem-solving abilities

Descrição da oferta de emprego

French-Speaking Customer Support Advisor
Lisbon, Portugal

Are you a fluent French speaker looking to build an international career in a vibrant and multicultural environment? Join our growing customer support team in Lisbon and help deliver outstanding service to customers across Europe.

Your Responsibilities

• Provide customer support via phone, email, and chat in French.
• Assist customers with inquiries, account-related questions, and service requests.
• Resolve customer issues efficiently while ensuring a high level of satisfaction.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to provide timely solutions.
• Meet quality and performance targets.

Requirements

• Native or fluent French (C1/C2 level).
• Good command of English.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with excellent problem-solving abilities.
• Previous customer service experience is an advantage but not mandatory.
• EU citizenship or valid work authorization for Portugal.

Working Schedule

• Monday to Sunday
• Operating Hours: 08:00 – 22:00 (London Time)
• Shift Examples:
  • Monday to Friday: 13:00 – 22:00
  • Saturday and Sunday: 08:00 – 17:00 or 13:00 – 22:00
• Rotational schedule with two days off per week.

Start Date

• 19 June

Salary & Benefits

• Base Salary: €1,100/month
• Language Bonus: €150/month
• Performance Bonus: €80/month
• Meal Allowance: €7/day
• Opportunity to work in an international and dynamic environment.

If you are passionate about customer service and looking for an exciting opportunity in Lisbon, we would love to hear from you!