Customer Support Representative – English Speaking

Cross Border Talents; Lisboa; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus up to €200/mo

Meal allowance €7/day

On-site Lisbon

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is seeking an English-speaking Customer Support Representative to join our on-site team. You will assist customers with billing and invoicing queries, troubleshoot account access issues, and guide users on product usage to ensure high-quality service.

The role emphasizes clear communication, problem-solving, and a customer-focused attitude. Previous customer service experience is a plus, and this position offers an on-site work arrangement in Lisbon with

Qualificações

• Fluent English, written and spoken.
• Strong communication and problem-solving skills.
• Customer-focused and professional attitude.
• Previous customer service experience is a plus.

Responsabilidades

• Assist customers with billing and invoicing queries.
• Troubleshoot account access issues.
• Guide and train customers on the use of the client's products.
• Provide timely, professional, and effective solutions.
• Deliver high-quality service while meeting client expectations and quality targets.

Conhecimentos

Fluent English

Communication skills

Problem-solving

Customer-focused

Descrição da oferta de emprego

Customer Support Representative – English Speaking

Lisbon, Portugal | On-site | English

We are looking for an English-speaking Customer Support Representative to join our team in Lisbon.

Key Responsibilities

• Assist customers with billing and invoicing queries.


• Troubleshoot account access issues.


• Guide and train customers on the use of the client's products.


• Provide timely, professional, and effective solutions.


• Deliver high-quality service while meeting client expectations and quality targets.

Requirements

• Fluent English, written and spoken.


• Strong communication and problem-solving skills.


• Customer-focused and professional attitude.


• Previous customer service experience is a plus.

Benefits

• Variable bonus: Up to €200/month


• Meal allowance: €7 per working day


• On-site position in Lisbon