Customer Support Representative - Dutch Speaker

Cross Border Talents; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Dutch language training

Resumo da oferta

Cross Border Talents in Lisbon seeks a Dutch-speaking Customer Support Representative to be the first point of contact for customers, resolving issues with patience and clear communication.

The role emphasizes teamwork, escalating when needed, staying calm under pressure, and learning new internal systems to better assist clients.

Qualificações

• Comfortable communicating in Dutch at a professional level.
• Fluent Dutch, written and spoken.
• Reasonably tech-friendly, happy to learn internal systems.
• Some prior customer-facing experience is a plus, though not essential.

Responsabilidades

• Follow up on open cases rather than letting them sit.
• Contribute to a supportive, collaborative team environment.
• Stay calm and clear with customers even when they're frustrated.
• Recognize when something needs escalating versus resolving directly.

Conhecimentos

Dutch (written & spoken)

Descrição da oferta de emprego

A Dutch-speaking Customer Support Representative is needed for a team based in Lisbon, Portugal.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

What you'd be doing:

• Follow up on open cases rather than letting them sit
• Contribute to a supportive, collaborative team environment
• Stay calm and clear with customers even when they're frustrated
• Recognize when something needs escalating versus resolving directly

What we're looking for:

• Some prior customer-facing experience is a plus, though not essential
• Reasonably tech-comfortable - happy learning new internal systems
• Comfortable communicating in Dutch at a professional level
• Fluent Dutch, written and spoken

Details:

• Work model: On-Site, Remote