Customer Support Representative - Alfragide

Gi Group (United Kingdom); Lisboa; Sur place; EUR 10 000 - 11 000; Plein temps

Avantages offerts par ce poste

Health insurance

9-month contract

Rotating schedule

Résumé du poste

Gi Group is recruiting a Customer Support Representative to join a leading automotive company in Lisbon. The role requires native Portuguese and fluent English (B2/C1), with experience in a contact centre and a passion for customer service.

You will handle inquiries, manage appointments, and assist with technical questions to ensure high customer satisfaction. Enjoy a rotating schedule (Mon-Fri, 08:00–19:00) and a 9-month contract, plus health insurance and meal allowance.

Qualifications

• Native Portuguese with fluency in English (B2/C1) is mandatory.
• Experience in a contact centre handling customer support is mandatory.
• Passion for customer service and interest in automotive industry; strong communication and listening skills.

Responsabilités

• Handle customer inquiries by phone and email, providing friendly, efficient, and personalised support.
• Manage appointments and bookings for maintenance services, routine servicing, and repairs.
• Answer questions regarding vehicles, services, and workshop procedures.
• Provide assistance with technical inquiries, documentation, and service-related processes.
• Refer cases to technical teams and follow up to resolution.
• Record and update customer information and service details in internal systems.
• Handle complaints professionally to find quick, effective solutions.
• Promote customer satisfaction and loyalty.

Connaissances

Portuguese (native)

English (B2/C1)

Customer service

Communication skills

Active listening

Problem solving

Description du poste

Gi Group is recruiting a Customer Support Representative to join the team of a leading company in the automotive sector. If you have contact centre experience, are fluent in English, and enjoy providing customers with a positive experience, this could be the ideal opportunity to take the next step in your career!

We are looking for dynamic, communicative, and customer-focused individuals who are eager to join a motivated team and contribute to delivering an excellent service.

If you enjoy communicating, solving problems, and have an interest in the automotive industry, we would love to hear from you!

What will your main responsibilities be?

• Handle customer enquiries by phone and email, providing friendly, efficient, and personalised support;
• Manage appointments and bookings for maintenance services, routine servicing, and repairs;
• Answer questions regarding vehicles, available services, and workshop procedures;
• Provide assistance with technical enquiries, documentation, and service-related processes;
• Refer specific cases to the technical teams and follow up to ensure they are resolved;
• Record and update customer information and service details in internal systems;
• Handle complaints professionally, aiming to find quick and effective solutions;
• Ensure a positive customer experience, promoting customer satisfaction and loyalty.

What are we looking for?

• passion for customer service and an interest in the automotive industry;
• Native Portuguese with fluency in English, B2/C1 level (mandatory requirement);
• Previous experience in a contact centre, specifically in customer support (mandatory requirement);
• Excellent communication and active listening skills;
• The ability to answer enquiries, manage priorities, and organise appointments;
• A strong sense of responsibility, good organisational skills, and a team-oriented mindset;
• A proactive attitude and a problem-solving approach.

What do we offer?

• A 9-month employment contract directly with the client;
• In accordance with Directive (EU) 2023/970, the starting base salary for this position ranges from €920 to €970, plus a meal allowance;
• Health insurance;
• Rotating schedule, Monday to Friday, between 8:00 a.m. and 7:00 p.m.;
• The opportunity to develop your skills in a role that combines customer service with the automotive industry.

Ready to accelerate your career?

If you have customer support experience, communicate confidently in English, and want to be part of a dynamic team, this opportunity could be the next step you are looking for!

Os candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em pt.gigroup.com > Política de Privacidade Candidatos

A Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em gigrouholding.com/portugal > Compromisso Social” GI Group cumpre, deste modo, o normativo legal constante da Lei 4/2019, de 10 de Janeiro.

A Gi Group promove a igualdade de oportunidades, diversidade, inclusão e transparência remuneratória, assegurando processos de recrutamento e seleção não discriminatórios, em conformidade com a legislação nacional aplicável e com os princípios da Diretiva UE sobre Transparência Salarial