Customer Support Representative

OVHcloud; Portugal; Híbrido; EUR 14 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work option

Resumo da oferta

A global cloud service provider in Portugal is looking for an entry-level Customer Service representative to support customers with account administration, billing, and after-sale inquiries. The ideal candidate is proficient in Portuguese and English, enjoys helping others, and is comfortable navigating a hybrid work environment. Strong communication skills in a third language is a plus.

Qualificações

• Proficiency in Portuguese and English required, advanced level in a third language preferred.
• Strong time management skills.
• Customer-focused with a positive attitude.
• Enjoys working in an international environment.

Responsabilidades

• Respond to customer requests via phone, email, and chat.
• Guide customers through processes and resolve escalations.
• Provide after-sale support and keep customers updated.

Conhecimentos

Proficiency in Portuguese

Proficiency in English

Advanced communication in a third language

Time management

Customer centricity

Descrição da oferta de emprego

Your main responsibilities

• Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)
• Replying to customer escalations and helping guide customers through the correct processes at OVHCloud
• Keeping customers updated about the status of their opened requests and the resolution for the same
• Offering after-sale support - order tracking and payment follow up when needed
• Participating in different missions with the team, helping support customer loyalty programs
• Understanding and being a part of the promotion of the OVHCloud brand to current and future customers
• Promote a strong, trustworthy image of OVHCloud's customer support experience
• This position will require shift work on weekends and/or nights
• A hybrid option will be available for shifts (to be discussed)

Your future impact

• In 6 months - becoming independent in recognizing and troubleshooting most standard issues brought by customers; understanding the company product portfolio and related customer needs
• In 1 year - providing nuanced and complex resolutions to our customers; start developing technical skills in our dedicated training programs

Skills required

• Proficiency in Portuguese and English are essential. Ability to communicate at an advanced level in a third idiom is required (French, Spanish, Italian or German).
• Time management and prioritization are your forte
• Customer centred
• You like to help and having a positive impact on people you offer support to
• Having the opportunity to work in an international environment is important to you

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• IT Services and IT Consulting and Software Development