Customer Support Advisor Portuguese/English/Spanish

OVHcloud; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading cloud computing company in Lisbon is seeking a Customer Support Advisor to provide assistance across multiple channels including phone, email, and chat. The successful candidate will manage customer requests related to account administration and billing while guiding them through various processes. Proficiency in Portuguese, English, and Spanish is essential. This role offers a hybrid working option and the chance to develop technical skills through training programs.

Qualificações

• Proficiency in Portuguese, English, and Spanish.
• Excellent time management and prioritization skills.
• Customer-oriented mindset and willingness to help.

Responsabilidades

• Respond to customer requests about account administration and billing.
• Guide customers through correct processes and handle escalations.
• Provide updates on the status of customer requests.

Conhecimentos

Proficiency in Portuguese

Proficiency in English

Proficiency in Spanish

Time management

Customer centred

Positive impact orientation

Descrição da oferta de emprego

We are looking for a Customer Support Advisor for our Customer Services department, which provides advice, support, and solutions to our customers.

Your main responsibilities

• Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)
• Replying to customer escalations and helping guide customers through the correct processes at OVHCloud
• Keeping customers updated about the status of their opened requests and the resolution for the same
• Offering after-sale support - order tracking and payment follow up when needed
• Participating in different missions with the team, helping support customer loyalty programs
• This position will require shift work on weekends and/or nights
• A hybrid option will be available for shifts (to be discussed)

Your future impact

In 6 months

• becoming independent in recognizing and troubleshooting most standard issues brought by customers
• understanding the company product portfolio and related customer needs

And in 1 year

• providing nuanced and complex resolutions to our customers
• start developing technical skills in our dedicated training programs

Skills required :

• Proficiency in Portuguese / English and Spanish
• Time management and prioritization are your forte
• Customer centred
• You like to help and having a positive impact on people you offer support to
• Having the opportunity to work in an international environment is important to you